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Shweta Sethi

Guest Service Agent at Hilton Vancouver Downtown
Intro Book
Shweta Sethi, a hospitality professional with 2+ years of experience in front desk operations, sales, and customer service, holds a Postgraduate Diploma in Global Hospitality & Tourism Management from Capilano University.
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Location
Surrey, British Columbia, Canada, CA
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Bio

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Shweta Sethi is a seasoned hospitality professional with a strong foundation in customer service and sales. As a Guest Service Agent at Hilton Vancouver Downtown, she has consistently delivered exceptional guest experiences, driving satisfaction and loyalty. Prior to this role, Shweta worked as a Crew Member at McDonald's and a Membership Executive at PVR Limited, honing her skills in sales, customer service, and operational management. She holds a Postgraduate Diploma in Global Hospitality & Tourism Management from Capilano University and a Bachelor's of Science Degree in Catering Science & Hospitality Management from Bharathiar University. Shweta is also certified in First Aid, Food Safety, and Responsible Service, demonstrating her commitment to industry standards and excellence.

Credentials

  • First Aid
    St. John Ambulance Canada | Ambulance Saint-Jean
    Feb, 2022
    - May, 2026
  • PowerPoint Quick Tips
    LinkedIn
    Jun, 2021
    - May, 2026
  • Food handler
    Canadian Food Safety Training
    Mar, 2022
    - May, 2026
  • Serving It Right
    Responsible Service BC
    Feb, 2021
    - May, 2026
  • Special Event Server
    Responsible Service BC
    Feb, 2021
    - May, 2026
  • MEDIC Emergency First Aid
    St. John Ambulance Canada | Ambulance Saint-Jean
    Feb, 2022
    - May, 2026
  • Cvent Supplier Network
    Cvent
    Oct, 2020
    - May, 2026

Experience

  • Hilton Vancouver Downtown
    • Vancouver, British Columbia, Canada
    • Guest Service Agent
      • Mar 2022 - Present
      • Vancouver, British Columbia, Canada

  • McDonald's
    • Surrey, British Columbia, Canada
    • Crew Member
      • Oct 2021 - Mar 2022
      • Surrey, British Columbia, Canada

  • PVR Limited
    • Membership Executive
      • Nov 2018 - Dec 2020

      Worked with the pre-opening and running of a membership club HOME in Delhi. Responsible for sales and post sales activities, I connected with members and prospects actively to ensure smooth functioning and target acheiving. Handelling queries and requests related to membership and its functions as a part of my job and resolving them with the best possible outcome ensuring guest satisfaction and company's well being.

  • The Park Hotels
    • India
    • Front Office Sales Trainee
      • Jun 2018 - Nov 2018
      • India

      Handelling front desk queries of guest rekated to hotels amenities and upselling the property. Was also indulged in activites related to check in and check out using OPERA. Informing the guest of ongoing offers running within the hotel in various departments and ensuring sales. Making reservations at different outlets over guest requests and connecting amongst them for smooth functioning and satisfaction.

  • RIU Hotels & Resorts
    • Mauritius
    • Intern
      • Sep 2017 - Mar 2018
      • Mauritius

      Freshly joined the hospitality industry for exposure during my study period, got an opportunity to work internationally in below mentioned departments:1. Food & Beverage Service: Opening & closing of restaurants for daily operation, setting up side stations for smooth working, inventory managing and serving guest.2. Food Production: Worked in hot kitchen, cold kitchen, bakery, pastry and speciality restaurants within the hotel premises. Setting up of buffet, preparing mise-en-place, inventory ordering and management.

Education

  • 2020 - 2022
    Capilano University
    Postgraduate Diploma, Global Hospitality & Tourism Management
  • 2016 - 2019
    Bharathiar University
    Bachelor's of Science Degree, Catering Science & Hospitality Management
  • Oxford Senior Secondary School - India

Suggested Services

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Industry Focus. “Hospitality”

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