Experience

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  Off-White

  • Bicester, England, United Kingdom

  • Keyholder

    • Aug 2023 - Present
    • Bicester, England, United Kingdom

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  PureGym

  • Oxford, England, United Kingdom

  • Gym Instructor

    • Aug 2023 - Feb 2024
    • Oxford, England, United Kingdom

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  Moncler

  • Italy
  • Retail Luxury Goods and Jewelry
  • 700 & Above Employee

  • Keyholder

    • Jan 2023 - Aug 2023

    As I progressed into my role as a keyholder and being a part of management my responsibilities increased so here is a list of a few examples as how my role and skillset developed: Opening and closing the store, ensuring that all procedures are followed correctly.Maintaining the security of the store and ensuring that all employees adhere to company policies and procedures.Assisting the store manager with scheduling and ensuring that all employees are present and punctual.Handling customer complaints and resolving issues in a timely and professional manner.Ensuring that the store is clean, organized, and visually appealing at all times.Maintaining accurate records of sales and inventory and reporting them to the store manager.Assisting with the visual merchandising and product display to ensure that the store meets the company's standards.Conducting product training sessions for new employees and ensuring that all employees have up-to-date knowledge of the products being sold.Participating in regular team meetings and contributing to the achievement of team goals, including sales targets, customer satisfaction, and store performance metrics.Managing the cash register and ensuring that all transactions are processed accurately.Ensuring that all employees adhere to health and safety guidelines and report any hazards or incidents to the store manager.Performing other duties as assigned by the store manager.

  • Sales Advisor

    • Aug 2022 - Mar 2023

    My role at Moncler as a sales advisor required me to do the following: Greeting and engaging with customers in a friendly and professional manner.Heavy focus on assisting customers in finding the right product and making recommendations based on their needs and preferences.Maintaining an up-to-date knowledge of the products being sold, including their features, benefits, and pricing.Demonstrating and explaining the features and benefits of products to customers.Creating and maintaining a welcoming and luxurious shopping environment.Maintaining an organized and visually appealing store display.Handling customer complaints and resolving issues in a timely and professional manner.Processing customer payments, including cash, credit cards, and other forms of payment.Maintaining accurate records of sales and inventory.Participating in regular training sessions and staying up-to-date with product and industry trends.Working collaboratively with other sales associates to achieve sales targets and improve customer satisfaction.Building and maintaining relationships with customers to ensure repeat business.Contributing to the achievement of team goals, including sales targets, customer satisfaction, and store performance metrics.Participating in marketing and promotional activities to drive sales and increase store traffic.Maintaining high levels of personal presentation and adhering to dress code guidelines.

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  Bristol Street Motors

  • Oxford, England, United Kingdom

  • Sales Executive

    • Nov 2021 - Aug 2022
    • Oxford, England, United Kingdom

    Promoting sales both within the showroom and outside of the sales area being reactive and proactive. Ensuring KPI’s are met in regards to New Cars and Used Cars. Developing, establishing and fostering contacts within all business departments to support sales. Welcoming, advising, calling on and supporting customersConcluding sales contracts and making any required amendments in line with the Vertu Motors sales process. Managing orders in progress and supervising order processing for new car customers. Maintaining company standards and controls.Handing over vehicles to customers with a high level of customer service.Continuous planning and targeting of the acquisition of new customers.Supporting with the design of exhibition space, product placement and sales events.Recording customer satisfaction and initiating relevant measures.Learning how to objection handle.Deflect objections and find solutions. Processing the sale and getting all the relevant administrative work done so the car can get out. Ensure customers cars are always at high standards reflecting company policies. Establishing sustainable relationships with clients.

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  JRD Clothing LTD

  • Oxford, England, United Kingdom

  • Assistant Administrator

    • Apr 2021 - Jul 2022
    • Oxford, England, United Kingdom

    Manage the preparation of papers for the operations teamResponsible for diary management and emailmanagementKeeping up to date with inboxes, whilst responding andcommunicating with internal and external membersUpdating company recordsBuild and maintain strong working relationships withstakeholdersReview, edit & create process work flows and workinstructionsPromote teamwork within the group, and contribute tothe team’s overall performance

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  Verisure

  • London, England, United Kingdom

  • Senior Sales Executive

    • Apr 2021 - Sep 2021
    • London, England, United Kingdom

    Enhances sales staff accomplishments and competenceServices existing accounts, obtains orders, and establishesnew accounts by planning and organising daily workschedule to call on existing or potential sales outlets andother trade factorsSupport the Management team with projects/tasks asassignedEscalate all critical issues identified to the managementteam to ensure risk containment and client satisfactionResolves customer complaints by investigating problems;developing solutions; preparing reports.

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  Brooks Brothers

  • Bicester, England, United Kingdom

  • Sales Assistant

    • Jan 2020 - Apr 2021
    • Bicester, England, United Kingdom

    Maintaining and updating sales and customer recordsCommunicating important feedback from customersinternallyEnsuring sales targets are met and report any deviationsExperience with CRM software and MS OfficeExcellent organisational and multitasking skillsManaging the generic inbox and ensure all enquiries arebeing dealt with by the relevant teamOrganise team meetings and take notes

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  Bournemouth University

  • Bournemouth, United Kingdom

  • PAL Leader - Peer Assisted Learning

    • Sep 2017 - Jan 2021
    • Bournemouth, United Kingdom

    Collaborate with the course Instructor to provideinstructional leadershipMeet weekly with the assigned course instructor to assistthem in planning the curriculum and instructionalactivitiesMonitor students’ academic progress and make necessaryrecommendations when appropriateHelp students become independent learners by serving asa source of positive motivation and emphasisingtransferable skills

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  Relays BU

  • Bournemouth, United Kingdom

  • Sports Development Officer - Football

    • Sep 2017 - 2021
    • Bournemouth, United Kingdom

    My role at Relays BU is being an Sport Development Officer however my role is broken up into two sections as I also am a Development Officer in my chosen sport. As a Sports Development Officer (SDO) my role requires me to engage people into getting into sports, promoting active lifestyle, and volunteering for charity sports events. The role is similar to that of an activator. Responsibilities of a Sports Development Officer require writing reports, organising events, management of events, training of volunteers/staff, liaising with National governing bodies, liaising with other SDO's, Lecturers and also Sport England professionals. Lastly as a Sports Development Officer I am required to work in specific boundaries and guidelines. As a Football Development Officer my role slightly differs from being a regular SDO as it is more sports specific. As a Football development officer I am required to liaise with The FA in order to see what football events are in Dorset & Hampshire, these events will then allow me to arrange volunteers to take part as well promote the sport in order to get more people participating the event for it to be an overall success. Participation rates are important for me as an SDO and Football Development Officer as the more people in sports it aids the growth resulting in more opportunities for everybody.

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  The Cherwell School Academy

  • Oxford, England, United Kingdom

  • Administrative Assistant

    • Sep 2018 - Sep 2019
    • Oxford, England, United Kingdom

    Use a word processing package such as Microsoft Word, Excel and Publisher Audio and copy type.Write letters to members of staff and parents of students regarding information on school fixtures. Deal with telephone and email enquiries, using an email system (e.g. Microsoft Outlook, Gmail)Photocopy and print various documents, sometimes on behalf of other colleaguesOrganise and store paperwork, documents and computer-based informationCreate and maintain filing and other office systemsKeep diaries and arrange appointmentsSchedule and attend meetings, create agendas and take minutes - shorthand may be required to do thisBook meeting rooms and conference facilitiesLiaise with staff in other departments and with external contactsOrder and maintain stationery and equipmentOrganise travel and accommodation for staff and other external contacts.

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  Sainsbury's

  • General Assistant

    • Aug 2017 - Dec 2017

    Working at Sainbury's requires someone who can help high standards of service which the company is renowned for. Being a general assistant is vital in aiding this as you are required to contribute towards the smooth running of the store. Responsibilities may include replenishment of stock, cleaning, processing and pulling in delivery, being a check out assistant, fixing and maintenance of the self-scan machines. Lastly the biggest responsibility is treating everybody fairly and as equal as Sainsbury's proudly support diversity.

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  Berry Recruitment

  • Oxford, United Kingdom

  • Independent Contractor

    • Aug 2017 - Dec 2017
    • Oxford, United Kingdom

    Carrying out various assignments for the recruitment company at 2 major companies. Grafton Merchanting GB - Parent company that owns the Buildbase, Plumbase, Woodies, Civils and Lintels, Selco and Jacksons brands. Extremely industrial and successful. My role at the company was a payroll assistant required me to work closely with the human resources department, process VAT returns and receipts, ensuring the payroll department hit monthly targets and not get backlogged under pressure as payroll have a huge responsibility. Indulgence Boutique Hospitality - This is a small business who cater for very big events such as weddings, business lunches and annual award events. My role in indulgence was a high pressured role as they required me to work at wedding events which have to be planned inch to inch in detail and everything must run smoothly. From both of my assignments at Berry recruitment it has developed my ability to work in a team as both assignments were high pressure tasks which needed to be complete efficiently.

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  The Dovecote Bar & Grill

  • Minister Lovell, United Kingdom

  • Bar Manager

    • Sep 2016 - Aug 2017
    • Minister Lovell, United Kingdom

    Being the Bar manager at a busy Bar & Grill Restaurant/Gastro-pub in the touristic British Cotswold's required me to adapt key responsibilities such as: Recruiting, training and motivating your staffDoing regular stock-takes and ordering from the brewery.Handling deliveries ensuring everything ordered has been delivered appropriately taking care and consideration. Maintaining the condition of beer and wine. (Cleaning the beer pipes regularly so that the beer always tastes fresh not bitter and sharp, Making sure that wine is kept at the temperatures it is required to be kept at for the most satisfaction for the customer)Overseeing or liaising with the kitchen - Keeping the equilibrium in a busy restaurant is crucial in providing the best customer experience. Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal - staying in legal parameters is always a huge responsibility for any worker in the premises as potential risk of lost liquor license is at risk. Enforcing health and safety rules.Adhering to budgets, increasing profits and managing cashflow.Dealing with challenging customers.

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  The Spice Room

  • Moreton In Marsh, Gloucestershire, UK

  • Restaurant Manager

    • Sep 2014 - Sep 2016
    • Moreton In Marsh, Gloucestershire, UK

    The Spice Room is a small Indian restaurant in the Cotswold's, UK. The restaurant is an established and successful local business with a tripadvisor rating of No.1 in Moreton-In-Marsh. As a manager I experienced a variety of different jobs in the catering industry, this was essential in my development as it allowed me to grow from the bottom to the top of the culinary world. These experiences proved my abilities to the owner and eventually I grew within the company.Being the restaurant manager I was expected to have attention to detail and consideration for every aspect of the hiring process for the majority of the employees including interviewing, hiring and training. As well as this my duties included attending to personnel needs, furthermore a certain level of care needed to be accounted when it came to food service and administrative duties.Responsibility for duties such as payroll, licensing, food ordering, inspections and all sorts of other paperwork were handled by myself and the owner. The manner in that these tasks are extensive training needed to be conducted, because errors can be extremely expensive and costly to the business.

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  Ralph Lauren

  • Bicester Village, United Kingdom

  • Sales Associate/ Stockroom Associate

    • Aug 2014 - Dec 2014
    • Bicester Village, United Kingdom

    Working in sales for established and fashion company, highly successful in the retail industry. I was expected to aim for excellent and professional customer satisfaction services to be maintained during sales. As well as this working in a team building environment due to the volume of sales was great as it allowed me to network with all types of people. I was tasked to perform staff training during working periods. The training of other members of staff included providing ideas on using initiative and sales techniques.In addition to the heritage of the brand, one has to maintain their consistency in appearance, such as wearing suitable uniform and personal hygiene and grooming. As an ambassador of the brand, the services I aimed to deliver provided were to a high quality standard.Working in a busy environment such as Bicester Outlet Village Communicating with customer and tourists was essential. I achieved this using techniques acquired such as using open body language and basic phrases in a variety of different languages.