Experience

• 

  Bollinger Shipping Agency Pty Ltd

  • New South Wales, Australia

  • Junior Operations

    • Jan 2022 - Present
    • New South Wales, Australia

• 

  Sydney PTE Academy

  • Sydney, New South Wales, Australia

  • Internship Trainee

    • Dec 2020 - Apr 2021
    • Sydney, New South Wales, Australia

    • Communicating with Education agencies and clients via email and phone calls• Supporting students with their needs in enrolment process• Calculating the company’s income & monthly expense of the company spent onadministration & marketing

• 

  Daraz (Alibaba)

  • (Acting) Fulfillment Manager

    • Sep 2019 - Nov 2019

    Managing the two internal teams of 2 supervisors and 13 operators• Ensuring products are picked and packed to ship out on time (Same day shipping to Sortcenter and Delivery teams)• Reducing process lead time of order created to shipped (1.5 days to within 1 day)• Optimizing and planning the manpower and technical assets for big Campaigns such as11.11 and 12.12• Resolving customers/sellers claims by using Logistic Desktop App used by LAZADA andDARAZ team from Alibaba

  • Business Process Owner

    • Dec 2018 - Sep 2019

    • Analyzing and optimizing the operation processes for improvement in day to day operations• Collaborating with other DARAZ ventures on global projects and new processimplementation• Participating in UAT testing for external and internal logistic system changes• Creating new SOPs and upgrading the existing procedures• Analyzing and collaborating with the logistic managers for team’s productivity and efficienciesand collaborating• Collaborating with regional tech team to solve the system issues • Conduction trainings to on-ground supervisors and operators relating to system changes and new logistic software and applications• Creating dashboards during Campaigns to monitor the order processing rate• Participating in weekly and biweekly calls with other ventures to analyze on E2E process

  • Sortation assistant

    • Nov 2018 - Nov 2018

    • Assisting the First Mile Manager on pickup and sorting process• Troubleshooting the issues relating to sellers and 3rd party logistics• Supporting fine sorting for picked up packages and return packages• Analyzing the sync issues between Logistic and transport system• Issue resolving for the packages with delay pickup and returns