Experience

• 

  Omniful

  • Gurgaon

  • Product Manager

    • Oct 2023 - Present
    • Gurgaon

• 

  Amazon

  • Bengaluru, Karnataka, India

  • Account Manager

    • Jun 2022 - Oct 2023
    • Bengaluru, Karnataka, India

    - Managed vendor relationships, including communication and issue resolution, for 7 Tier 1 vendors of Amazon US (Fashion & Fitness) to ensure high levels of satisfaction and retention - Owned, monitored, and maintained KPIs by preparing, analyzing, and sharing reports for key metrics and presented status via business reviews (WBR/QBR) in meetings, and helped to improve QoQ profitability (topline & bottom-line) - Deep-dived on vendor problems of catalog like selection/assortment (IDQ, Deals), availability (OOS, LBB, forecast/demand), developed action plans to improve CX resulting in 20% increased GVs and conversions with reduced C-returns- Prioritized quality assurance to ensure that issues such as catalog defects, vendor chargebacks, compliance related suppressions were resolved within SLA and led to improved Vendor experience resulting in in average vendor satisfaction score of 100%- Achieved 127% productivity and collaborated with teams to ensure vendors achieved their proposed strategic objectives with 12% more time saving- Conducted comprehensive employee training for 8 new hires, providing continuous mentorship over a 3-month period - Generated documentation for 3 processes, resulting in more than 1.5x decrease in time taken for new hires to get start with the role responsibilities

• 

  Aptence

  • Noida, Uttar Pradesh, India

  • Product & Business Strategy Intern

    • Apr 2021 - Nov 2021
    • Noida, Uttar Pradesh, India

    - Designed investor deck, business plan, and executed project deals, generating business revenue - Analysed the competitive landscape and pricing strategy for the B2B2C roadmap, resulting increase in market share - Worked with cross-functional teams to design wireframes for a new product, achieving a 40% reduction in development time - Collected primary data from 500+ customers to create customer cohorts

• 

  Edoofa.com

  • Gurugram, Haryana, India

  • Management Trainee

    • Feb 2021 - Apr 2021
    • Gurugram, Haryana, India

    - Conducted research to identify emerging trends and consumer insights in the African region for service enhancement - Led a team of interns to identify the potential partners among schools and businesses for the company - Managed end-to-end process of lead generation, counselling and signed MOUs with 25 schools & 5 Companies

• 

  Lendbox

  • New Delhi, Delhi, India

  • Associate

    • Feb 2020 - Jun 2020
    • New Delhi, Delhi, India

    - Organized borrower information and account data for 500+ accounts, resulting in a reduction in data entry errors - Analyzed data and tracked defaulters to initiate the legal process for loan recovery reducing NPA - Addressed an average of 20 investor and borrower queries per day, resulting in a satisfaction rate among customers

• 

  FIFA

  • Event Coordinator

    • Oct 2017 - Oct 2017

    - Responsible for end-to-end management of team activities during U-17, FIFA World Cup, New Delhi- Addressed the teams and coaches about the scheduled events going to take place in the stadium- Recognised for ‘Outstanding Performance and Lasting Contribution’ during the internship