Experience

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  Bajaj Finserv Asset Management Ltd

  • National Manager New Platform and Business

    • Dec 2022 - Present

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  Delivery Hero

  • Berlin, Germany

  • Senior Product Manager - Global Vendor Relations and Services

    • Aug 2022 - Dec 2022
    • Berlin, Germany

    Working on building platform that will help our vendors across 49 countries to have an amazing experience.

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  Bajaj Finserv

  • Pune, Maharashtra, India

  • Deputy National Lead (Bajaj Finserv Super App) - Customer Service, Rewards and Loyalty

    • Jul 2020 - Aug 2022
    • Pune, Maharashtra, India

    Supervised the planning, development, and implementation of financial product services to enable customers to avail DIY (Do it yourself) journeys or request for support in real time, 62 new service features implemented on the app for financial components like personal loan, gold loan, fixed deposit, insurance etc.* Identified opportunities in service funnel and collaborated with product and IT teams to experiment and implement changes to unlock incremental growth * Utilized CRM platform, Salesforce, along with service and operations team to identify pain points* Analysed offline process at the branch to ensure cohesiveness on the app, resulting in reduction of footfall in branches

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  Bajaj Finserv

  • India
  • Financial Services
  • 700 & Above Employee

  • Senior Lead - HR Technology, Process Improvement, Process Automation

    • Aug 2018 - May 2020

    An experienced HR and Admin Technology management consultant with IT advisory and transformation experience across multiple technology stacks including ERP, Cloud, SaaS and enabling tools.Helping internal clients in numerous areas like HR and Admin technology strategy, vendor evaluation, implementation of technology solutions and optimization of existing platforms. Key Responsibilities:1) Manage senior stake holders, provide constructive advice to the senior management 2) Ability sell, design, deliver, manage and execute full life cycle HR and Admin technology transformation programs3) Ability to consider the broader business context and implications 4) Good insight of the tools and partners available in the market 5) Develop detailed implementation roadmaps, develop risk mitigation and governance plans, budget planning and manage project reporting

  • Senior Manager Digital Learning Technology

    • Jan 2017 - Jul 2018

    Role entailed identifying the strategic need for blended L&D interventions, then from concept through to hands-on design and delivery of scalable digital learning solutions. The idea is to provide * Accessible (available from anywhere at anytime)* Discoverable (easy to find)* Personalised (meet the individual development needs) * Quality level which exceeds expectations of all key stakeholders A conspicuous strength which lends itself to the role is my tech-savvy approach, understanding digital language and the e-learning tools/platforms available, enable me to see and realize the potential of creating a truly blended, on-budget leading-edge approach to learning & development.

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  Capgemini

  • Pune Area, India

  • Design and Technology Innovation Consultant

    • Aug 2015 - Dec 2016
    • Pune Area, India

    Responsible for designing and building learning interventions for Global Curriculum in Capgemini.* Provide counsel and strategy on learning interventions to meet business gaps and recommend approach* Conduct extensive analysis of new and existing programs in order to make the appropriate modification* Lead and work successfully with local/regional/global project teams to ensure quality and timely delivery of shared objectives, implementation plans and project outcomes, including accurate documentation of activities and reporting

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  Indecomm Global Services

  • Pune

  • Associate Manager

    • Aug 2011 - Jul 2015
    • Pune

    * Engage with the client to understand the business requirements.* Define learning objectives for the intervention on the basis of the business requirements. * Analyze the content of the intervention and map it to the identified learning objectives. * Define and document instructional strategy of a learning intervention.* Create storyboard on the basis of the Instructional Design Document.* Coordinate with other functional teams for the assigned course* Review the developed course to ensure it aligns with the proposed instructional strategy.* Facilitate review of a deliverable with the client.* Define and set ID related processes for a project.

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  Bajaj Allianz General Insurance Co Ltd

  • Asst. Manager Learning & Development

    • Jun 2007 - Aug 2011

    Developed and delivered online as well as face-to-face training materials for internal audiences. Topics included product training,technical application and management skills.