Bio
Credentials
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Six Sigma- Module 1 Your Field Guide
Sheraton Doha Hotel & ResortJan, 2008- May, 2026 -
Six Sigma- Module 2 Introduction to Innovation Transfer
-Jan, 2008- May, 2026 -
Communicate Effectively & Build Relationship, MCE Management Centre Europe
-Jan, 2007- May, 2026 -
Behavioral Interviewing Program
-Jan, 2004- May, 2026 -
Cross Exposure to HK, Laundry, Engineering management& Finance department
-Jan, 2004- May, 2026 -
Six Sigma – Module 3 Getting Started with Innovate on Transfer
-Jan, 2002- May, 2026 -
Six Sigma- Module 4 IDMAIC: The Five Phases to Import Project
-Jan, 2002- May, 2026 -
The 7 Habits of Highly Effective People
-Jan, 2001- May, 2026 -
Starwood Public Health Excellence
-Jan, 1998- May, 2026 -
Achieving Service Excellence
-Jan, 1997- May, 2026 -
Progress through People.
-Jan, 1997- May, 2026 -
Guest Satisfaction System
-Jan, 1996- May, 2026 -
MS WINDOWS, Computer Arabia Training Centre
-Jan, 1996- May, 2026 -
leadership at ITT Sheraton
-Jan, 1995- May, 2026 -
Customer Focused Selling Skills
-Jan, 1993- May, 2026 -
Team Building
-Jan, 1992- May, 2026 -
Training in Accounting Department
-Jan, 1992- May, 2026 -
Outstanding Guest Satisfaction Meeting Leader
-Jan, 1989- May, 2026 -
The Customer in Focus, American Express
-Jan, 1989- May, 2026 -
Guest Contact Skills Seminar
-Jan, 1984- May, 2026 -
Train the Trainer Seminar
-Jan, 1982- May, 2026
Experience
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Consultant
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Jul 2013 - Present
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Qatar
Consultant at Katara Hospitality - Doha - Qatar?
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(QMC - Queen Medical Center)
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Doha - Qatar
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Administrative Director (consultant)
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Sep 2011 - Apr 2012
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Doha - Qatar
•Develop and implementation of the marketing plan, budget and goals program of the company to ensure on-going optimum guest satisfaction, sales potential and profitability. •In charge of all operation Depts. Including hygiene of the all areas. •Cooperate with the CEO to oversee the complete Company operationResponsible of the following Dept:•Finance - Human Resource – Engineering•Public Relation- Marketing - Transportation and Security
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Kattmeya Co. for Restaurants Management
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Egypt - Cairo
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Director of operation
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Dec 2010 - Jan 2011
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Egypt - Cairo
•Assist the CEO to oversee the complete Company operation•Develop and implementation of the marketing plan, budget and goals program of the company to ensure on-going optimum guest satisfaction, sales potential and profitability. •Setting rules and policies to be followed by all employees.•State specific goals respective departments very clearly to their support staff in order to be suitable with the overall plan.•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources. •Select and review the capacity and performance of the executive of the corporation Responsible of the Finance - Human Resource – Engineering, Public Relation- Marketing Transportation and Security •Evaluation & establishment new restaurants at the highest level
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Sheraton Lagos Nigeria
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Nigeria - Lagos
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Consultant
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Jun 2010 - Dec 2010
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Nigeria - Lagos
Invited to Sheraton Lagos for 6 month to implement services & improve stander.
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Director of Food & Beverage / EAM
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Apr 2008 - May 2009
In charge of:•Food and Beverage operation including the Kitchen, Stewarding.•12 F&B outlets & Recreation center with 1700 members.
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Director of Conference & Events
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Aug 2002 - Apr 2008
•Prestigious international conferences boasting of up to 28 conference and meeting facilities which can accommodate up to 5300 guests Spot Inventories on banquet & outside catering Stocks and Checks.•Responsible All Conferences & Events, All government relations•Responsible for the conduct of the management of 270 associates •Knowledge of local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.•Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment.
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Food & Beverage Manager
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Aug 1999 - Jul 2007
In charge of:•Food and Beverage operation including the Kitchen, Stewarding.•12 F&B outlets
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EAM
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Apr 2008 - May 2009
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Doha
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Food and Beverage Manager
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Aug 1999 - Jul 2002
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Qatar
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Sheraton Gulf Hotel – Doha, Qatar
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Doha- Qatar
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Food & Beverage Manager
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Jun 1995 - Jul 1999
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Doha- Qatar
In charge of 6 outlets + Banquet & out side catering
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Sheraton Gulf Hotel – Doha
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Doha - Qatar
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Banquet Manager
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Jun 1990 - Feb 1995
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Doha - Qatar
In charge of Banquet & OSC
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Sheraton Kuwait
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Kuwait
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•Banquet Manager - • Public Relation - •Front office (Guest Service Agents •Cashier •Food & Bevera)
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Mar 1967 - May 1990
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Kuwait
Worked with Sheraton Kuwait for the following positions:•Banquet Manager •Public Relation•Front office (Guest Service Agents)•Cashier•Food & Beverage Dept
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Education
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2004 - 2006Somerset University – United Kingdom
Master Degree, Hotel Management -
2001 - 2001Cornell University, New York, USA
Graduate Course Work Master of Arts, Food & Beverage Management -
1992 - 1992The Industrial Society, London, United Kingdom
Some Post-Graduate Course Work, Team Building -
1988 - 1988Educational Institute of the American Hotel & Motel Association Washington USA
Some Post-Graduate Course Work, Food & Beverage Management -
1986 - 1986The Educational Institute of the American Hotel &Motel Association Washington USA
High School/Basic Degree, Food & Beverage Service -
1970 - 1973Giza - High School - Cairo, Egypt
Master Degree .
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