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Shohorab Hossain profile image

Shohorab Hossain

Front Attendant - Queen’s Cross Food ... at Oliver & Bonacini Hospitality
Intro Book
Hospitality professional with marketing, management, and customer service expertise.
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Location
Toronto, Ontario, Canada, CA
Languages
  • Bengali Native or bilingual proficiency
  • English Full professional proficiency
  • Hindi Limited working proficiency
Skills
  • Exhibition Stands
  • Designing Marketing Collateral
  • Pop Design
  • Banner Ads
  • Print Ads
  • Show all
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Bio

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Shohorab Hossain is a seasoned hospitality professional with experience in marketing, management, and customer service. He holds a Postgraduate Certificate in Hospitality Administration/Management from Fanshawe College and a Bachelor of Business Administration (BBA) with a specialization in Marketing from North South University.

Credentials

  • CPR/AED/First Aid
    Action First Aid
    Dec, 2023
    - Jun, 2026
  • Reputation Management for Front Line Staff
    AHLEI - American Hotel & Lodging Educational Institute
    Dec, 2023
    - Jun, 2026
  • Service Excellence Certification
    OTEC - Workforce Innovation
    Dec, 2023
    - Jun, 2026
  • TICO Certified Travel Counsellor
    Travel Industry Council of Ontario (Ontario's Travel Regulator)
    Dec, 2023
    - Jun, 2026
  • Certified Guest Service Professional
    AHLEI - American Hotel & Lodging Educational Institute
    Nov, 2023
    - Jun, 2026
  • Certified Professional - Food Safety (CP-FS)
    SafeCheck Learning & Certification
    Nov, 2023
    - Jun, 2026
  • Smart Serve Ontario
    The Alcohol and Gaming Commission of Ontario
    Oct, 2023
    - Jun, 2026
  • Certified Front Desk Representative
    AHLEI - American Hotel & Lodging Educational Institute

Experience

  • Oliver & Bonacini Hospitality
    • Toronto, Ontario, Canada
    • Front Attendant - Queen’s Cross Food Hall
      • Apr 2024 - Present
      • Toronto, Ontario, Canada

      Queen’s Cross, a chef-driven dining concept developed with O&B, located at at CF Toronto Eaton Centre. This modern food emporium, spanning 19,000 square feet on the south side of the shopping center, hosts 15 unique food stalls, a bar, and café, providing high-quality culinary experiences tha...

  • Cineplex
    • Toronto, Ontario, Canada
    • VIP Cast Member
      • Apr 2024 - Present
      • Toronto, Ontario, Canada

      By joining the dynamic crew at Cineplex VIP Cinemas, I plan to bring the ultimate premium entertainment experience to our guests. From in-seat menu service to reserved seating and a licensed lounge, every moment at VIP Cinemas is tailored for pure enjoyment.

  • Madchef
    • Bangladesh
    • Restaurants
    • 1 - 100 Employee
    • Assistant Manager
      • May 2019 - Jul 2023

      As an Assistant Manager, I was responsible for maintaining and evaluating an efficient standard operating procedure. This involved ensuring compliance with licensing, hygiene, and health and safety guidelines. Additionally, I controlled costs by reviewing portion control and the quality of preparation to minimize wastage. Throughout my tenure, I consistently monitored work and maintained an efficient rapport between employees and management.

    • Floor Manager/ Host-Server
      • May 2016 - Apr 2019

      Assisted in training, supervising, counseling, and disciplining more than 50 outlet staff. I coordinated reservations and waitlists, welcomed guests, provided menus, and guided them to their tables. Additionally, I set and cleared tables promptly, ensured cleanliness, and organized table settings for incoming guests. I addressed guest complaints promptly, offered suggestions, and accommodated special requests to ensure customer satisfaction. Moreover, I communicated effectively with the kitchen, ensuring accurate order placement and timely service. Finally, I handled bill payments, processed transactions accurately, and maintained a point-of-sales terminal.

    • Marketing Executive
      • Jun 2014 - Apr 2016

      As a Marketing Executive, I conducted market research to identify trends, consumer preferences, and competitive analysis. I developed marketing content, including social media posts, blog articles, and promotional materials. Additionally, I produced graphics, illustrations, and layouts for print and digital materials, such as brochures, posters, websites, and social media graphics. I collaborated with cross-functional teams, including marketing, content creators, and designers, to ensure alignment of messaging and campaigns.

Education

  • 2023 -
    Fanshawe College
  • 2009 - 2014
    North South University
  • 2007 - 2008
    Dhaka City College
  • 2004 - 2006
    Faizur Rahman Ideal Institute

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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