Experience

• 

  Chums Ltd

  • Knowsley Business Park, England, United Kingdom

  • Customer Service Agent

    • Jul 2020 - Present
    • Knowsley Business Park, England, United Kingdom

    Customer service advisor. Responsible for handling inbound calls regarding customer queries and sales opportunities.I also liase with the warehouse team and couriers to ensure sale items are in stock and are shipped to customers efficiently.

• 

  Greenmotion Car Rental

  • United Kingdom
  • Hospitality
  • 1 - 100 Employee

  • Branch Manager

    • Apr 2018 - Apr 2020

    ·Preparing customer rental agreements.·Vehicle inspections·Damage Reports·Assisting customers with queries via telephone and email·Finding suitable counter products to fit customers’ needs·End of day banking·Preparing staff rota·Key holder·Making sure staff are motivated and are hitting targets·Offering constant sales training to staff when required

  • Rental Agent

    • Oct 2017 - Apr 2018

    ·Preparing customer rental agreements.·Vehicle inspections·Damage Reports·Assisting customers with queries ·Valeting vehicles·Dropping off and collecting customers from designated locations·Responsible for opening and closing branch when on the required shift·Finding suitable counter products to fit customers’ needs.

• 

  Fone Zone

  • St. Helens, England, United Kingdom

  • Store Supervisor

    • Aug 2015 - Jan 2017
    • St. Helens, England, United Kingdom

    ·Delivering excellent face to face customer service.·Daily stock take·Carrying out repairs to a high and efficient standard.·Purchasing stock, sourcing new suppliers to possibly cut costs·Key holder, responsible for opening and closing·Dealing with cash transactions·Responsible for arranging staff rota.·Merchandising of stock to maximise sales·Finding other outlets of trade to increase turnover

• 

  S & R News

  • Liverpool, England, United Kingdom

  • Store Assistant

    • Jul 2011 - Aug 2015
    • Liverpool, England, United Kingdom

    •Delivering excellent face to face customer service•Dealing with cash transactions using electronic till•Complete stock checks every 5 days•Placing orders with suppliers, finding newer suppliers to increase profit/turnover and dealing with company representatives face to face•Merchandising of stock to maximise sales

• 

  Insight

  • Hillingdon, England, United Kingdom

  • Corporate Account Manager

    • Mar 2011 - Jun 2011
    • Hillingdon, England, United Kingdom

    ·Developing new business leads and trying to maximise new business while delivering excellent customer service via telephone·Cleansing old company data to see which clients would still like to use insight to manage their IT needs·Placing orders for clients and also tailoring products to match customer needs·Dealing with suppliers directly to ensure clients’ needs are met·Dealing with customer queries on a daily basis·Working to set Sales Targets on a Daily and Monthly basis.

• 

  THE MOBILE FONE CENTRE LTD

  • Liverpool, England, United Kingdom

  • Sales Assistant

    • Jul 2008 - Jan 2011
    • Liverpool, England, United Kingdom

    ·Delivering excellent face to face customer service·Managing up to 3 members of staff and organising rota·Excellent customer service via telephone·Dealing with cash transactions using electronic till,·Stock take·Placing orders with suppliers and dealing with company representatives face to face·Achieving monthly sales targets·Dealing with contract sales, upgrades, repairs