Experience

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  Bosch Holdings

  • South Africa
  • Business Consulting and Services
  • 1 - 100 Employee

  • Information Technology Service Desk Manager

    • Jan 2020 - Present

  • Network Support Technician

    • May 2011 - Jan 2020

    Primary tasks include:• Administer the Service Desk and network ensuring SLA’s are achieved and accurately logged and procedures are adhered to.• Operation support for all sites (DBN, JHB, PTA, CT x2, EL, PE, Kenya, Austrailia and UK).• Running projects for IT objectives from start to end including training of users.• Involved in Incident Management, Problem Management and Change Management.• Ensuring all sites are backup with tested restore points.• IT Training on systems and risk aversion with users.• Disaster recovery planning, documentation and execution with compliance to the business continuity plan for all regions. • Auditing and asset management ensuring all licenses comply. Inventory record management and tracking.• Work with all IT support services such as VPN, Host, HyperV, DNS, DFS, DHCP, Print Management, Office 365 administration, Teams, PowerBi, Veam Endpoint, creation of Wifi Access Point (Rukus), Mimecast, Sharepoint and SCCM.• Resolution of service desk assigned tickets. Resolution of VOIP (3CX) related help desk assigned tickets. • Ensure backup tapes are changed and that backups execute correctly. Enter info into control register/service desk as appropriate status of backups. • Create new user accounts and maintain email, Papercut and project security accounts /permissions. Run script for creating new project directories. Track and manage all warranty repairs and swap outs. Logs/assigns tickets for incident and faults and follows up to ensure closure. Builds, repairs and modifies I T hardware. Sets up new desktop and mobile PCs and labels these as required. Assist with data restores, Virus & Spy ware removal.

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  Ignition Group

  • Training and Development Specialist

    • Mar 2010 - May 2011

    Conduct Training programs to facilitate employee development; select teaching aids; ensure training environment is conducive to learning; conduct training session. Prepare training material for use in facilitating comprehension. Prepare room environment for training including setting up audio-visual equipment, setting up material for use during the program, removing all materials and equipment after training has concluded, and ensuring that facility is left in proper order. Maintain training program attendance, training evaluation measures, trainee evaluation measures, all personal information questionnaires during training. Give through relevant documentation to the Training Manager and Recruitment Consultant. Conduct training program knowledge test, ensuring trainees understand the content.Ensure confidentiality of all co-workers and trainees.Perform other duties as assigned by the Training Manager / Hr Manager. When not in training; coaching and assisting agents on the floor, improving their sales. Work effectively in a Team.Effectively communicate a variety of topics to a diverse audience

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  Oval International College

  • IT Facilitator / Branch Manager (UMH)

    • Aug 2007 - Mar 2010

    Responsible for Lecturing I.T modules to first, second and third year students. My duties entailed lecturing the following modules for first, second and third year students: End User Support (ICDL Module 1-7), Development Software1, 2 & 3, Commercial programming 1, 2 & 3 Web Page Design 1 & 2, Information and Communication Technology 1, Technical programming 1,2, 3, IT Business Skills 1 and Information Systems 2 & 3. I was a module coordinator for Development Software 1 and Information and Communication Technology 1 which entails coordination of Final Examination Nationally as well as Tests and assignments throughout the year. I did take full responsibility in setting all tests and Assignments in both division (First, Second and Third Year) for the Umhlanga Branch. I was able to multi-task between lecturing as well as co-ordination of student events throughout the year, student counselling as well as actively involved with the SCR’s of the campus. My main aim was to develop student’s skills to that of cutting edge technology in the Information Technology industry.I have participated in a Team Building Workshop on Time management and Conflict Management where by on completion received A certificate.