Experience

• 

  Virgin Money Australia

  • Senior Manager Digital Bank

    • Jul 2020 - Present

    Setting up the Digital bank - client service operations from inception, focusing on the deposit strategy and most importantly, ensuring a customer centric culture where innovation is key to our success and an empathetic approach to our clients needs drives our processes to deliver on this experience.I currently manage 5 leaders and a QA manager to deliver on our high growth agenda with a growth mindset and being solutions focused. Worked on the delivery of 2 digital banks into the market across 2 years with our 3 brand launching into market this year.

• 

  Bank of Queensland

  • Martin Place

  • Client Service Manager

    • Jun 2019 - Jul 2020
    • Martin Place

    As the Client Service Manager for Bank of Queensland Specialist, I oversee the strategic direction and operational function of the direct banking and operational fulfilment team. The primary focus of this role is to drive engaged and productive client relationships through multiple mediums and provide coaching and development to my leaders to ensure we are a high performing and engaged team. Responsibilities include:Leading and coaching the management team to be successfulEnsuring we are working towards the overall business goals and visionsStakeholder managementManaging project roll outsEnhancing business tools and processes to optimize the customer experienceManaging the tracking and reporting of performance metricsSupporting the team with development and execution of business plans to maximise our efficiencies where possible

• 

  BOC

  • Sydney, Australia

  • Hospital Care Manager - BOC South Pacific

    • Jun 2015 - Jun 2019
    • Sydney, Australia

• 

  Medibank Health Solutions

  • Perth, Australia

  • Outpatients Direct Manager

    • Aug 2012 - Oct 2014
    • Perth, Australia

• 

  UBank backed by NAB

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Home Loan Leader

    • Sep 2010 - Jan 2012

  • People Leader

    • Jun 2008 - Sep 2010