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Shivam Singh profile image

Shivam Singh

Key Account Manager at METROPOLIS LOGISTICS PVT LTD
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Customer support and sales professional with experience in resolving customer queries and maintaining healthy relationships.
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Location
New Delhi, Delhi, India, IN
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Shivam Singh is a customer support and sales professional with experience in resolving customer queries, maintaining healthy relationships, and preparing MIS reports. He has worked in various roles, including Customer Support Executive, Customer Relationship Executive, and Key Account Manager.

Experience

  • METROPOLIS LOGISTICS PVT LTD
    • Delhi, India
    • Key Account Manager
      • Oct 2023 - Present
      • Delhi, India

  • Sampark Global Logistics Pvt. Ltd.
    • Gurugram, Haryana, India
    • Customer Support Executive
      • Jun 2022 - Sep 2023
      • Gurugram, Haryana, India

      1. Resolve all customer queries via call, WhatsApp and email as well.2. Maintain healthy relationship with customer and provide them excellent support.3. Prepare MIS reports and dashboards. (using with Advanced Excel and Power BI).4.Update daily and monthly tracking file and keep up to date all necessary reports.5. Update e way bills ( Single and console ) and create flight CN for booking purpose.

  • Thomas Cook India Limited
    • Delhi, India
    • Customer Relationship Executive
      • Dec 2021 - May 2022
      • Delhi, India

      1. Sales of foreign exchange product (forex Cards and Foreign Currency).2. Document Verification and VKYC through dedicated company video kyc app.3.Conduct open market research to find new business opportunity.4. Meeting with clients for the further business and provide the portal training as per business requirement.5. Tally daily transaction and keep all customers record in excel, Prepare Daily and Monthly MIS.

Education

  • 2016 - 2020
    Delhi University
    Bachelor's degree, Business/Commerce, General
  • 2015 - 2016
    NLS INTER COLLEGE WAZIRGANJ BADAUN
    12TH, SCIENCE
  • 2013 - 2014
    ML INTER COLLEGE WAZIRGANJ BADAUN UP
    10th, Science

Suggested Services

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Industry Focus. “Truck Transportation”

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