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Shirley Thomas Spence
Account Manager at CareFirst BlueCross BlueShield
Seasoned insurance professional with expertise in customer service, process improvement, and relationship management.
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Location
Baltimore, Maryland, United States, US
Skills
- Insurance
- Call Center
- Customer Satisfaction
- Claim
- Customer Service
- Show all
Bio
Generated by
Topline AI
Shirley Thomas-Spence is a seasoned insurance professional with 20+ years of experience in customer service, process improvement, and relationship management. She has held leadership positions at CareFirst BlueCross BlueShield and Capital One, and has a Master's degree in Leadership and Management from Notre Dame of Maryland University.
Credentials
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MD Health and Life Producer License
MD, DC and VADec, 2016- May, 2026
Experience
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United States
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Insurance
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700 & Above Employee
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Account Manager
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May 2019 - Present
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Account Liaison Large Group
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May 2015 - May 2019
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Customer Service Representative
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Mar 2010 - May 2019
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Customer Service Representative
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May 2009 - Mar 2010
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New Vehicle Acquisitons Consultant
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Mar 1998 - Dec 2008
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Education
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2007 - 2014Notre Dame of Maryland University
Bachelor's degree, Business/Corporate Communications -
Notre Dame of Maryland University
Master’s Degree, Leadership and Management
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Insurance and Risk Management.”
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