Okay, let’s tackle this. So Shira has a broad skill set, including customer service, team leadership, and marketing strategy. While these skills are valuable, the rates for customer experience professionals in Baltimore, MD, tend to be on the lower side compared to other industries like finance or tech. According to national averages, customer service representatives can earn around $25-$35 per hour. Team leaders and those with marketing strategy expertise might command higher rates, around $40-$60 per hour. Considering Shira’s skills and experience, I estimate her hourly rate to be around $38, which is slightly above the lower end of the customer service representative range.