Experience

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  AREF Investment Group

  • Sharq, Al Asimah, Kuwait

  • Senior Information Technology Officer

    • Jan 2024 - Present
    • Sharq, Al Asimah, Kuwait

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  Kuwait Technical Consulting Bureau

  • Kuwait

  • Senior System Administrator

    • Sep 2021 - Dec 2023
    • Kuwait

    • Server Data Management / Data Backups / Restoring of necessary data as required. • Manage and support all LAN/ WAN and other Networking systems. • Managing ESET Antivirus Server & Clients Installation/ Updates. • Managing all the support requirements for the Desktops / Workstations and End User Problems. • Managing installation, upgrades of CAD / Infra / Structural applications. • Administration of E-Mail / Office 365 Administration from Cloud. • IT Asset Management and Procurement foreseeing the overall IT requirements.• Managing the company’s Time Sheet Program / Reports • Managing company’s Easy HR (Attendance) Program /Attendance (SQL Backups). • Managing support and maintenance of the Printer / Plotters. • Managing support and maintenance of CCTV cameras. • Managing support and Maintenance of Avaya IP Telephone. • Install, configure and maintain network devices –Switches, Firewall and WAPs.• Administration of Windows 2016 and 2019 Active Directory & DNS. • Managing and maintaining File Servers, Domain Controllers, Share Scan servers, and Print Servers. • Design Backup Strategy, ensured scheduled / unscheduled backups as per backup plan. • Configure Site-to-Site VPN, Remote Access VPN. • Plans, installs, upgrades, troubleshoots and maintains Servers, Backup devices, and applications. • Provide technical support for daily operations of office and remote staff. • Responsible for Backup/Disaster Recovery planning, implementation and testing.

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  Alghanim Wilhelmsen Shipping Co. W.L.L

  • Kuwait

  • IT Systems Specialist

    • Jul 2014 - Aug 2021
    • Kuwait

    • Managing onsite and offsite support to users for their hardware, software and network related issues in Kuwait and offsite Offices.• Managing all LAN/WAN and other Networking systems.• Manage offsite facility’s infrastructure.• Manage and maintain users, security groups and distribution groups in office365 and Azure.• Manage and Monitor Antivirus, Email Security, and threat analytics.• Manage Avaya Telephone System – Backup, Maintenance etc.• Manage MATRIX Time Attendance and Access control Systems.• Manage and support CCTV/IP surveillance cameras.• Installing and maintenance of server and applications on-premises/cloud services.• Optimize network performance by monitoring performance and troubleshoot problems.• Installing and Configuring office 365 from portal.• Install and configure computer hardware, software, systems, printers, and other related peripherals.• Investigate, diagnose, and solve computer, network, software and hardware related issues.• Physical Verification, Labeling, updating Inventory for all IT/ Office Equipment’s and other assets.• Purchase of new hardware accessories in line with the Wilhelmsen Standard.• Implement IT standards and educate employees about compliance, governance etc.• Respond to support calls from end users and take necessary steps to solve the problem and log it.

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  Alghanim Barwil Shipping Co.

  • Kuwait

  • System Administrator

    • Apr 2008 - Jun 2014
    • Kuwait

    • Accomplished in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks. • Providing support of IT hardware, software and networks. • Trouble shooting, administration and support of Windows 2008 Server and MS Exchange on Dell hardware.• Optimum trouble shooting and problem solving abilities developed.• Managing the email system and ensuring the appropriate level of anti-virus protection.• Analyze, log, and track complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action. • Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved. • Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures. • Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes. • Physical Verification, Labeling, updating Inventory for all IT assets.

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  Transportation & Logistics Co.

  • IT Supervisor

    • Mar 2003 - Apr 2008

    • Install, administer and support Windows 2K3 Network Infrastructure that is based on Dell and Hp/Compaq Servers. • Provide overall technical support assistance. Configure network services and maintain software packages. Configure network devices such as routers, switches, and hubs of Cisco, 3Com. • Administer LAN activities such as creating user IDs, maintaining the critical back-up records, providing support for applications and printers, applying group policies to restrict the range of control for standard users, and maintaining DHCP and DNS records. Monitor network and Internet performance on ISA Server.• Install, maintain and manage Anti Virus Security package.