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Shin Hui W.
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Chinese Native or bilingual proficiency
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English Professional working proficiency
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Mandarin Native or bilingual proficiency
Bio
Experience
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Crowd One Network Services LLC
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Dubai, United Arab Emirates
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Customer Support Representative
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Apr 2022 - Present
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Dubai, United Arab Emirates
*Mange 80+ emails daily, with duties including provide appropriate solutions for complaints , retrieving customer data, resolve user issues, and Integrated information to other departments. *Provided basic technical support for VIP clients on a wide range of company products, resolving issues at a 97% rate and reached the SAT within 92%, 7% higher than the company average.* Collect and analvze client satisfaction data to implement improvements that positively impact the continue of care for clients.*Translated text projects, including company’s policy, announcements, website content, news articles, and users reports.
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Education
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2019 - 2020Soochow University
Course Program, Marketing Strategy -
2015 - 2019
St. John's University
Bachelor of Design, Industrial and Product Design
Suggested Services
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Industry Focus. “Advertising Services”
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