Bio
Experience
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Zambia
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Financial Services
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1 - 100 Employee
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Investment Operations Officer
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Feb 2021 - Present
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Back Office Administrator
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Nov 2019 - Feb 2021
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Vodafone Zambia
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Lusaka
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Retail Service Executive
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Oct 2016 - Nov 2019
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Lusaka
.Demonstrates clear and polite written and oral communication.Maintains a positive and professional demeanor and portrays the company in a positive light.Follows company policies and processes in order to process customer requests appropriately.Demonstrates knowledge and use of departmental resources, policies and procedures.Uses customer service tools in order to provide an accurate response and an exceptional customer experience.Demonstrates timely, accurate and professional customer service.Proactively communicates system and process issues, and customer feedback trends to management.Exceeds customer expectations by going above and beyond all other duties as assigned
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MTN Zambia
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Lusaka
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Data Entry Clerk
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Oct 2013 - Dec 2013
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Lusaka
Performed duties such as but not limited to Sim registration, Data archiving, Data Bulk uploads,Data verification.
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Assistant Store Manager
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2011 - 2012
Stock management, Loss control, logistics, merchandising,floor management,administration.
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Education
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2019 - 2021University of Lusaka
Msc Supply Chain Procurement and Logistics, Logistics, Materials, and Supply Chain Management -
2012 - 2013Cavendish University Zambia
Bachelor of Business Administration (BBA), Business Administration and Management, General -
2006 - 2008Zambia Insurance Business College Trust
Advanced Diploma, Business Management
Suggested Services
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Industry Focus. “Financial Services”
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