Experience

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  SquareOne Technologies

  • United Arab Emirates

  • Customer Success

    • Jul 2021 - Present
    • United Arab Emirates

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  ONE ECM

  • Dubai

  • Customer Relations & Product Manager

    • Jan 2017 - Present
    • Dubai

    • Serve as the primary customer contact for ONE ECM UAE accounts and ensure all customer needs and expectations are met. Developing and maintaining positive customer relations.• Attend and participate in sales meetings, Leading collaborative meetings with clients, Product Demo, Proof of Concept on Information Management Solutions( Enterprise Content management, Media Management, Correspondence Management, Information Lifecycle Management - Scanning to Archiving, Robotic Process Automation).• Build deep, long-term relationships with existing clients. Identify key staff in client companies to cultivate profitable relationships Understand their business needs, customer culture and Business strategies on a consistent basis, discuss about current technologies, Understand pain points in projects.Also handling Social Media , Email , Digital Marketing , Website maintenance.

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  Motley

  • UAE

  • Founder Motley

    • Sep 2018 - Present
    • UAE

    Founder Retail Handloom Fashion Brand

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  ONE ECM

  • United Arab Emirates

  • Senior Technical Support Consultant

    • Jun 2014 - Sep 2015
    • United Arab Emirates

    One ECM specializes in Enterprise Content Management solutions and are focusing on products from OpenText, Oracle, SAP and Microsoft.My role was of Support lead handling support activities for around 200 companies across GCC using Opentext Applications.TECHNICAL SKILLOpentext Content Server AdministrationOpentext CS Installation,Opentext CS UpgradeEnterprise Scan Installation / Administration/ ScriptingArchive Server Disaster Recovery, DB AdministrationOpentext Enterprise ConnectRESPONSIBILITIES• • Technical Support Lead for OpenText Solutions - First point of contact for all support related calls and emails. • Assigning support tickets to team members, handling tickets/escalations, following up with team members on ticket status and making sure of closure of tickets within defined SLA. Ticketing tool – Open SourceTicketing System.• Monitor team performance, foresee issues and avoid escalations, Coordinate with Project manager, manage team’s performance by ensuring balance in workload, and provide best service.• Involved in Requirement gathering, Planning, Involvement in Setting up Test Environments, Production support.• Creating technical Presales Presentations, Technical Documents, SRS, and RFP Business Requirement Document.• Providing Server health check reports, collecting customer support feedback surveys• Preparing & Sharing the Status Report and providing periodic performance reports to higher management, Owned and maintained the Support documents/deliverables.

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  Finesse Global

  • United Arab Emirates , Dubai

  • Technical Support Consultant

    • Jul 2012 - Jun 2014
    • United Arab Emirates , Dubai

    EDMS - OpenText/Qlikview Consultant & Business Analyst for Projects based on OpenText solutions and BI solution QlikviewTECHNICAL SKILLOpentext Content Server AdministrationCS Installation, CS UpgradeEnterprise Scan Installation / Administration/ ScriptingArchive Server,Disaster Recovery, DB AdministrationOT Enterprise ConnectQlikview Server AdministrationQlikview Designer Qlikview Publisher Responsibilities :• Drove the implementation of new IT system for a leading bank in Dubai. The Project was to replace the existing Desktop application of approving bank related Documents with Online .Net based web application and storing the approved documents in Opentext Content Server. The process involved scanning of documents via enterprise scan, indexing via web application and archiving them to Content Server. Involved through out the SDLC of the application including requirement gathering, documentations, developments, software testing, implementation and Business user training. The Project was implemented for 3 different departments within Bank.• Handled BA role for a Project on development of Workflows for New Enquiry / New Orders and Employee Leave application process for leading Bahrain based Shipping Company. Involved in requirement gathering phase, technical documentations and Application testing.• BI Qlikview Designer role –Handled Qlikview Designing and Testing of BI Dashboards for various clients across UAE. Involved through out the SDLC of the application including requirement gathering, documentations, developments, software testing, implementation and user training. • Other activities include Involvement in Setting up Test Environments,Application testing, Designing Test Plan, Test Execution, Creating RFP and RFI documents, Preparing presales presentation, creating Business Requirement Documents, FRS and SRS Documents for various projects handled by Finesse. • Awarded best performance for driving the project and delivering it on time.

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  Tata Consultancy Services

  • Chennai Area, India

  • Systems Engineer

    • Feb 2011 - Jun 2012
    • Chennai Area, India

    Client: 3M.3 Mobile is a provider of wireless communications with a customer base with more than 4 million users. TCS helps in managing the Help and Support page of 3's official three.co.uk site and EDMS managing the Enterprise Document management system- provides 4th line support for both the projects.Job Responsibilities:• Manage Archiving of All 3M Documents .Manage EDMS & Kofax Servers, backend Database. • Monitor Server performance.• Preparing weekly reports, Capacity forecast reports on quarterly basis, working on RFC,PRs.• MS SQL Server administration/KANA- Knowledge management system• Coordinating with clients in UK to deliver quality solutions on time adhering to SLA, coordinate with other support teams internally & externally.• Coordinating with Vendors, Conduct weekly meeting with Business heads and stakeholders regarding defects and Progress report, Initiate Change Requests .• Involved in other Telecom Projects Presales activities.• Create Documents For TCS Knowledge Bases and conduct training for Freshers.

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  Wipro Technologies

  • Bangalore, India

  • Senior Project Engineer

    • Jun 2007 - Feb 2011
    • Bangalore, India

    Client : Shell Oil & Gas CompanyShell use Livelink, which is a Document repository to manage all the Corporate Documents. Worked as Module lead for 25 member team for a project on Livelink Document Management System administration for an Oil and Gas Domain for UK, US, Canada, Australia and Asia – pacific regions.• Livelink User Management Support including managing user accounts, permission and security settings.• Data Migration Activity in Livelink Instance Decommissioning project, where data from Shared Drive and Livelink Instance, total size of 800GB, were migrated using tools such as Ignite and Content Mover.• Livelink End User Testing Project where the Livelink functionality behaviors were being analyzed and tested with different operating systems, browsers, Microsoft Office versions and Livelink Explorer versions.• Design and configure Users, Groups, Categories, Folder structures, Access Control Lists, LiveReports, Project and Document Templates and global Livelink settings.• Performed bulk load activities using business specific tools.• Thorough knowledge of Support model process : Handling of Tickets, Incidents, Change Requests with the use of HP Service Manager 7 (SM7) tool.• Served as Shift Lead for the Functional Support Team whose responsibilities include provide Knowledge Transfer plan for the new team members, assign work to the team members in the shift and conduct monthly team meetings for the Service Level Improvement steps.