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Shiela Napao profile image

Shiela Napao

Hostess Server at Le Germain Hotel Toronto Maple Leaf Square
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Hospitality professional with experience in customer service and event organization.
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Location
York, Ontario, Canada, CA
Languages
  • Tagalog Native or bilingual proficiency
  • English Full professional proficiency
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Bio

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Shiela Napao is a hospitality professional with experience in customer service, food and beverage management, and event organization. She holds a Postsecondary College Diploma in Tourism and Travel Services Management and a Bachelor of Arts degree in Mass Communication/Media Studies. Shiela is certified in accessibility and has worked in various roles, including hostess server, concession stand attendant, and customer service ambassador.

Credentials

  • TICO Certified
    Travel Industry Council of Ontario (Ontario's Travel Regulator)
    Mar, 2023
    - Apr, 2026
  • Accessibility for Ontarians with Disabilities Act (AODA) Certified
    Accessibility for Ontarians with Disabilities Act
    Jan, 2023
    - Apr, 2026
  • Manulife Certified
    Manulife

Experience

  • Le Germain Hotel Toronto Maple Leaf Square
    • Toronto, Ontario
    • Hostess Server
      • Mar 2023 - Present
      • Toronto, Ontario

      - Arranging the food in the buffet area and doing room service- Responsible for closing the bills for each day.- Provide excellent customer service.

  • Rogers Centre
    • Toronto, Ontario, Canada
    • Concession Stand Attendant
      • Aug 2022 - Present
      • Toronto, Ontario, Canada

      - Provide excellent guest service.- Serve food, beverages, or desserts to customers in a very fast-paced environment.- Ensure all sanitation procedures are followed relating to all local licensing regulations.- Inventory control: Assess inventory and assist in preparing product orders as necessary.

  • The Ritz-Carlton Hotel Company, L.L.C.
    • Toronto, Ontario, Canada
    • Dining Room Server
      • Nov 2022 - Mar 2023
      • Toronto, Ontario, Canada

      - Ensured tables are ready for guests before and after meals.- Assisted guests regarding the menu items in an informative and helpful way.- Arranged the food and dining area.

  • Airbnb
    • Metro Manila, National Capital Region, Philippines
    • Customer Service Ambassador
      • Feb 2019 - Aug 2022
      • Metro Manila, National Capital Region, Philippines

      - Answered questions about a company’s products or services.- Handled customer complaints.- Provided proactive customer outreach.

  • Comcast
    • Metro Manila, National Capital Region, Philippines
    • Customer Service Representative
      • Nov 2017 - Jan 2019
      • Metro Manila, National Capital Region, Philippines

      - Answered questions about a company’s products or services.- Processed orders and transactions.- Handled customer complaints.

Education

  • 2022 - 2024
    Humber College Institute of Technology and Advanced Learning
    Postsecondary College Diploma, Tourism and Travel Services Management
  • 2015 - 2019
    Polytechnic University of the Philippines
    Bachelor of Arts - BA, Mass Communication/Media Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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