Experience

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  Ayala Property Management Corporation (APMC)

  • General Manager

    • Mar 2024 - Present

    -Fully responsible in making all decisions on the daily operations of the property-Ensures proper implementation of safety and security policies of the property-Establishes customer service program based on APMC standards to ensure optimum customer satisfaction and experience-Management of client or customer concerns (recording, tracking and resolution)-Implements house rules and policies-In charge of the compliance to all legal and regulatory requirements-Ensures that facilities are well-maintained and with minimal equipment downtime- Attends every meeting with the Board of Directors and ensures that all board resolutions are carried out-Coordinates with various government units--Ensures that the financial status of the property is healthy-Prepares the operating and capital expenditure budgets-Monitors income and expenses- Ensures that the operation processes are in place and all team members are oriented and trained-Supervision of contracted services- Works with the Technical Group to ensure proper facilities turnover from the construction group-CUSTOMER SERVICE-SAFETY & SECURITY-LEGAL & REGULATORY COMPLIANCE-FACILITIES MANAGEMENT, ENGINEERING & DEVELOPMENT CONTROL-GOVERNANCE-FINANCIAL MANAGEMENT- ADMINISTRATIVE MANAGEMENT

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  Red Planet Hotels

  • Hotel Manager

    • Sep 2013 - Mar 2024

    -Meeting budgets and exceeding revenue targets. Liaise closely with the sales and revenue team to make sure business is coming in at the right price. -Oversees over-all aspects of the hotel operations and leads the different departments-Hires¸trains,motivates¸supervises¸coaches¸develops¸empowers¸discipline employees-Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff. Responsible for the day-to-day management of the hotel and all its staff.-Maintains courteous guest service and responds promptly to guest questions and complaints -Maintains proper maintenance of the building and grounds by implementing Preventive Maintenance guidelines. -Maintains the methods and procedures used by employees for compliance with operating procedures. -Reviews Daily Cash Drop and Bank Deposits with Settlement Reports. -Reviews Daily Income Report and Occupancy Report -Performs inspection of guest rooms¸ lobby¸ general hotel areas and surrounding areas. -Monitors and controls inventories for operating equipment¸ linen and all other hotel items to ensure par stocks are maintained and costs are controlled. -Maintains appropriate standards of appearance¸ posture and conduct of all employees. -Supervises outside contractors¸ vendors¸ and other partners-Implements and controls departmental procedures including lost and found¸ key control ,security and emergency procedures¸ health and safety for employees and guests. -Builds and maintains relationships with internal and external customers. -Understands and anticipates customers needs¸ takes action to address them and strives to exceed customer expectations. -Attends all meetings and events as required by the company. -Verifies if the property is in compliance with all health¸fire safety and local municipal regulations

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  St. Francis Suites & Resort (formerly ASB Condotels)

  • Assistant Director Of Sales

    • 2008 - 2013

    Works with the Director of Sales/Marketing to develop and execute strategic sales and marketing plans and initiatives to maximize hotel service and profitability. Manages and solicits a designated market. Identify, recruit and train qualified departmental personnel. Develop sales strategies for property, including targeted market segments, rate management, solicitation procedures and advertising. Develop a realistic annual marketing plan with monthly reviews to update and modify as required by market conditions. Encourage the active participation of the front office/reservations and all other operating departments in various promotions as applicable.Special Tasks: -Responsible for the Sales & Marketing of the company's most challenging condominium-hotel in Quezon City. Formulated relevant strategies to capture different market segments and recommended promos and programs which suit the local market. Determined the right partners and dealt with them to further enhance the quality of service being given to clients and guests.-In charge of the pre-opening and opening period of the company's newest condominium-hotel in Ortigas. Managed the Sales Team and created the plans and programs for the property.--Represented the company, together with the Corporate Lawyer, in some of its activities to ensure that it is protected from some illegalities .-Handled 2 teams: Sales Account Managers in Quezon City & Sales Account Managers in Ortigas. Coached and counseled team members to make sure that everyone was motivated.Checked reports and contracts being submitted by the Sales Account Managers and ensured that all assignments were carried out. -Handled major and special accounts.

  • Senior Sales Executive

    • 2005 - 2008

    -Contributes to training, budgeting and marketing plans that increase bookings and profitability-Coaches and guides Sales Executives-Increases profits by improving room sales and generating business through aggressive sales efforts.-Responds to sales inquiries, initiates new sales, prospects and qualifies leads -Solicits potential clients, entertains clients, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business. -Develops sales plans and strategies to meet or exceed established revenue and room night goals. -Works with various departments to ensure requested services are provided to customers.-Creates a positive, welcoming atmosphere that increases the chance of repeat business and referrals

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  Imperial Palace Suites

  • India
  • Hospitality
  • 100 - 200 Employee

  • Sales Executive

    • 2004 - 2005

    - Strives to book as many rooms for guests as possible, all while providing superb guest services that uphold the reputation of the hotel and create the best possible experience for guests-Daily Sales Call to clients- Gathers Sales Leads and makes sure that proposals are sent immediately-Pursues all leads. -Encourages clients and actively promotes the hotel to win the accounts. Makes contracts for every group booking ( Guest Rooms & Meeting Rooms)-Sends Corporate Rates & Contracted Rates-Maintian good business relationship with clients.Creates a positive, welcoming atmosphere that increases the chance of repeat business and referrals

  • Reservations Officer

    • 2003 - 2004

    - Coordinates with Sales Executives and checks on the hotel requirements of their clients-Monitors the availability of the guest rooms and function rooms -Maintains a calendar of events- Directly reports to the Director of Sales & Marketing (DOSM) and suggests policies and procedures to both Front Office Manager & DOSM for a more systematic way of accepting walk-in & phone reservations- Coordinates with Operations staff and makes sure that guests' requirements are met-Helps the Sales Executives & Banquet Coordinator in assisting clients during ocular inspections and makes sure that showrooms are in good condition-Entertains clients in the absence of the Director of Sales & Marketing-Sends booking confirmation, answers e-mails and ensures accuracy in all reservations made daily-Manages waiting list and all confirmed reservations-Ensures that all relevant documents are submitted by the clients/bookers and that proper filing is made

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  Millennium Plaza Hotel

  • Senior Sales Executive

    • 2002 - 2003

    -Identifies new contacts and developing sales leads -Monitors and follow through to ensure that leads become confirmed business -Upsells whenever possible -Sends proposals and contracts -Checks customer satisfaction and resolving any issues to ensure repeat business-Guides and accompanies new and Junior Sales Executives-Works closely with the Sales Manager to make sure that targets are met-Suggests and conceptualizes ideas to increase bookings-Initially evaluates Junior Sales Executives and gives recommendations to Sales Manager/ Director of Sales

  • Reservations Officer/ Guest Services Associate

    • 2000 - 2002

    As a Guest Services Associate:-Attends to guests both at the Front Desk and Telephone Exchange.-Greets guests and clients as they arrive. -Manage the registration process- Ask for identification and ensure that the provided credentials are accurate-Handle guest check-ins and check-outs appropriately- Operate hotel switchboard, take calls and provide information and transfer calls-Manage accurate accounting of all rooms-Compute bills and take payments- Provide guests with directions around the hotel-Balance cash at the end of the shift and generate accounting reports for the benefit of the next shiftAs a Reservations Officer:-Coordinates with sales department and manage all communication for group bookings, maintain all calendars for hotel and advise operations staff-Manage all incoming calls for reservation department and ensure response to all queries and maintain professional relationship and atmosphere at all times. -Assist to book and block all rooms according to required standards,manage and monitors all reservations-Responds to e-mails-Ensures that all documents needed for each reservation are available and safely kept.-Follows up booking requirements from Sales Team and its clients.

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  Smart Communications, Inc.

  • Customer Care Officer

    • 1999 - 2000

    - Handled complaints and queries from the LEC (Land Exchange Carrier) and Pre-paid Smart Subscribers