Bio
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Sheron Chathushka Fernando is a seasoned executive with a proven track record in sales, customer service, and business administration. As a Senior Customer Service Executive at HSBC (Apr 2011 – Sep 2019), she delivered exceptional service to clients, driving loyalty and growth. Her expertise in sales and customer service was further honed at Lion Car and Truck Rentals (Feb 2020 – May 2022), where she excelled as a Sales Consultant.
Fernando's academic background is equally impressive, with a Doctor of Business Administration (DBA) from Asia e University (2023) and a Master of Business Administration (MBA) from the University of Sunderland (2018). She also holds a Post Graduate Diploma from Cardiff Metropolitan University (2016) and a Certificate in Marketing (CIM) from the Sri Lanka Institute of Marketing (2021).
Proficient in English, Sinhala, and Tamil, Fernando is a versatile leader with a strong foundation in business operations, marketing, and compliance. Her certifications in Anti-money Laundering and Sanctions Compliance, Competition Law, Bribery and Corruption, Operational Risk, and Occupational First Aid demonstrate her commitment to staying up-to-date with industry best practices.
Credentials
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Anti-money Laundering and Sanctions Compliance
HSBC UniversityJan, 2016- Apr, 2026 -
Competition Law
HSBC UniversityJan, 2016- Apr, 2026 -
Bribery and Corruption
HSBC UniversityJan, 2015- Apr, 2026 -
Operational Risk
HSBC UniversityJan, 2015- Apr, 2026 -
FATCA - Foreign Account Tax Compliance Act
HSBC UniversityJan, 2014- Apr, 2026 -
Occupational First Aid
Sri Lanka Red Cross SocietyDec, 2017- Apr, 2026
Experience
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Lion Car and Truck Rentals
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Melbourne, Victoria, Australia
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Sales Consultant
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Feb 2020 - May 2022
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Melbourne, Victoria, Australia
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Techno System
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Galle
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Customer Service Manager
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Oct 2019 - Jan 2020
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Galle
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HSBC
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Sri Lanka
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Senior Customer Service Executive
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Apr 2011 - Sep 2019
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Sri Lanka
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Education
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2020 - 2023Asia e University
Doctor in Business Administration - DBA, Business Administration, Management and Operations -
2020 - 2021Sri Lanka Institute of Marketing
CIM, CIM final Stage. Business and Personal/Financial Services Marketing Operations -
2016 - 2018University of Sunderland
Master of Business Administration - MBA, Business Administration and Management, General -
2016 - 2016Cardiff Metropolitan University
Post Graduate Diploma, Business Administration and Management, General
Suggested Services
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Industry Focus. “Truck Transportation”
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