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Bio

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Sheron Chathushka Fernando is a seasoned executive with a proven track record in sales, customer service, and business administration. As a Senior Customer Service Executive at HSBC (Apr 2011 – Sep 2019), she delivered exceptional service to clients, driving loyalty and growth. Her expertise in sales and customer service was further honed at Lion Car and Truck Rentals (Feb 2020 – May 2022), where she excelled as a Sales Consultant. Fernando's academic background is equally impressive, with a Doctor of Business Administration (DBA) from Asia e University (2023) and a Master of Business Administration (MBA) from the University of Sunderland (2018). She also holds a Post Graduate Diploma from Cardiff Metropolitan University (2016) and a Certificate in Marketing (CIM) from the Sri Lanka Institute of Marketing (2021). Proficient in English, Sinhala, and Tamil, Fernando is a versatile leader with a strong foundation in business operations, marketing, and compliance. Her certifications in Anti-money Laundering and Sanctions Compliance, Competition Law, Bribery and Corruption, Operational Risk, and Occupational First Aid demonstrate her commitment to staying up-to-date with industry best practices.

Credentials

  • Anti-money Laundering and Sanctions Compliance
    HSBC University
    Jan, 2016
    - Apr, 2026
  • Competition Law
    HSBC University
    Jan, 2016
    - Apr, 2026
  • Bribery and Corruption
    HSBC University
    Jan, 2015
    - Apr, 2026
  • Operational Risk
    HSBC University
    Jan, 2015
    - Apr, 2026
  • FATCA - Foreign Account Tax Compliance Act
    HSBC University
    Jan, 2014
    - Apr, 2026
  • Occupational First Aid
    Sri Lanka Red Cross Society
    Dec, 2017
    - Apr, 2026

Experience

  • Lion Car and Truck Rentals
    • Melbourne, Victoria, Australia
    • Sales Consultant
      • Feb 2020 - May 2022
      • Melbourne, Victoria, Australia

    • Customer Service Manager
      • Oct 2019 - Jan 2020
      • Galle

  • HSBC
    • Sri Lanka
    • Senior Customer Service Executive
      • Apr 2011 - Sep 2019
      • Sri Lanka

Education

  • 2020 - 2023
    Asia e University
    Doctor in Business Administration - DBA, Business Administration, Management and Operations
  • 2020 - 2021
    Sri Lanka Institute of Marketing
    CIM, CIM final Stage. Business and Personal/Financial Services Marketing Operations
  • 2016 - 2018
    University of Sunderland
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2016 - 2016
    Cardiff Metropolitan University
    Post Graduate Diploma, Business Administration and Management, General

Suggested Services

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Industry Focus. “Truck Transportation”

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