Experience

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  Robusta Technology Group (RTG)

  • Riyadh, Saudi Arabia

  • Digital Project Manager

    • Jun 2024 - Present
    • Riyadh, Saudi Arabia

    * Working as a Digital Project Manager in the Digital HUB department at Tawuniya KSA.* Manage Delivery Reporting with PMO and Strategy teams.* Monitor and update delivery reports and documentation.* Analyze and maintain departmental budgets and expenses.* Provide support to the Department Head with reporting and task follow-ups.* Oversee departmental activities and achievements.* Assist the Department Head in meetings with top management as needed.* Prepare presentations and reports for top management.

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  Etisalat Egypt

  • Egypt
  • Telecommunications
  • 700 & Above Employee

  • ICT Project Management Expert

    • Jan 2023 - Jun 2024

    ▪︎ To professionally manage large and Complex projects/Programs requested within the ICT Section to ensure the high quality of the deliverables and their alignment to the PM methodologies. ▪︎ To professionally report project/Program status in a timely manner in an accurate fashion. ▪︎ Define ICT project/Program stakeholders, scope, goals, success criteria and deliverables that support business goals in collaboration with management. ▪︎ Conduct Kick off meetings to communicate project/Program objectives and announce project/Program start-up.▪︎ Participate with technical teams, suppliers and partners to estimate the resources and participants needed to achieve project/Program goals, negotiate with other department managers for the acquisition of required personnel from within the company, also negotiate with suppliers and partners for the same.▪︎ Determine and assess need for additional staff and/or consultants and make the appropriate outsourcing if necessary during project/Program cycle. ▪︎ Develop full-scale project/Program plans and associated communications documents. ▪︎ Manage Large and Complex scale projects/programs within agreed scope within the project/Program constrains (Cost, time, quality). ▪︎ Effectively communicate project/Program expectations to customer, team members and stakeholders in a timely and clear fashion. ▪︎ Identify and resolve issues and conflicts within the project/Program eco system (Customer, Suppliers, partners, project/Program team). ▪︎ Track project/Program milestones and deliverables and report, progress, risks, issues in timely manners to get proper management attention to put the project on track.▪︎ Conduct project/Program post mortems (Lessons learnt) and create a recommendations report in order to identify successful and unsuccessful project/Program elements.▪︎ Perform vendor/suppliers/partners basic management to ensure timely and quality delivery of business requirements.

  • IT Senior Project Manager

    • Apr 2021 - Jan 2023

    Handle programs/projects management scope across the IT Demand &Delivery department "VAS Segment" which includes projects and programs in response to different demands (Business support systems and commercial products and services) Define project stakeholder scope goals and deliverables that support business goals in collaboration with management and assuring customer satisfaction. Conduct Kick off meeting to communicate project objectives and announce project start-up,Participate with technical team to estimate the resources and participants needed to achieve project goals. Communicate and agree with Enterprise customer for all requirements and project plan based on SLA to ensure smooth project handling. Track project milestones and deliverables and report progress risks issues in timely manners to get proper management attention to put the project on track. Coach, Mentor, motivate and supervise project team members and contractors through the E2EProject cycle and influence them to take positive action and accountability for their assigned work. Managing as a Scrum Master several platforms for VAS Services like Etisalat Sports, Games, Music & TV. In addition to other services like DCB (Google Play, Huawei App Gallery) & Telecom based projects for several RPs. Get customer acceptance for delivered services to ensure proper project closure during UAT & PPT Sign-Off.

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  GE Healthcare

  • Egypt

  • MR Field Service Engineer

    • Feb 2017 - Apr 2021
    • Egypt

    * Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.* Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.* Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

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  EG VEND

  • Egypt

  • Presales & Technical Support Engineer

    • Oct 2013 - Dec 2016
    • Egypt

    Technical Support Engineer at EG VEND. An Egyptian LLC company working in the field of vending machines as a sole distributor of "Jofemar Spain" ; specialized in the design, sale and manufacturing of vending machines since 1971 as well as a distributor of " Special Coffee " ; an Italian supplier of Espresso Coffee Beans.Main duties are : * Pre-sales ( Technical Presentations for vending machines , Meeting Sales Targets & Coordinating Sales projects ) .* Installation & Assembly.* Maintenance & Service repairs.* Instructing & Training operators using the machine.* Assisting in Sales & Marketing through attending International Exhibitions and informing customers about several types of vending machines.* After-Sales services for several types of vending machines ( Solids and Food & Beverage)* Advising Management regarding customer satisfaction and machine's performance.Working with cash and cashless systems , " Bill Readers , Coin Mechanism , Programmable Card and Key Readers " . In addition to several dispensing mechanisms like : Rack and Pinion , Rotary , Belts transmission systems , Water circuit mechanism: Boilers and Cooling Units.Types of machines : * Food & Beverage : ES PLUS with Payment and Microwave Modules.* Snacks : Combo PLUS and Multiseller.* Hot drinks : Coffeemar G250 & BLUETEC G335,G25http://www.jofemar.com/en/vendinghttps://www.facebook.com/EGVEND2012/

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  German University in Cairo

  • Egypt

  • Research and Teaching Assistant

    • Sep 2015 - Sep 2016
    • Egypt

    Research as well as teaching related tasks such as preparing the Study Curriculum, processing and evaluating Assignments, quizzes and exams, providing course manuscripts and hand-outs with Undergraduate courses such as: * Mechanics I (Statics)* Mechanics II (Dynamics)* Engineering Thermodynamics* Production Technology.

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  Hochschule Ulm

  • Ulm Area, Germany

  • Engineering Intern

    • 2013 - 2013
    • Ulm Area, Germany

    Computer Aided programming for Robotics and CNC machines. Succeeded in programming :* Industrial Robot for gluing automotive parts.* 4-axis CNC turning and milling machine.* Water Jet Cutting machine.

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  German University in Cairo

  • Cairo Governorate, Egypt

  • Junior Teaching Assistant

    • 2012 - 2012
    • Cairo Governorate, Egypt

    Junior Teaching Assistant for Cad Lab course teaching Auto CAD and Solid Works software.

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  PepsiCo

  • Egypt

  • Production Line Manager Assistant " Intern "

    • 2012 - 2012
    • Egypt

    Worked for two months as a Production Line Manager Assistant and succeeded in implementing Standard Operating Procedures (SOP) for Plastic Bottles Line for assuring the 5S System and specifically " Standardization " to improve the efficiency.

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  Schneider Electric

  • Egypt

  • Intern at Industrial Methods Dept.

    • 2011 - 2011
    • Egypt

    Assembly of Low Voltage and Medium Voltage Systems.