Experience

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  Maryland General Assembly

  • Homeowner Protection Program Manager

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  Maryland State Department of Assessments and Taxation

  • Deputy Program Manager

    • May 2019 - Present

    • Serve as a Special Assistant to the Program Manager of the Tax Credit Programs.• Develops and implements the administrative policies, management plans and processing procedures for the auditing of tax credit reimbursements and the recapture of tax credits on transferred properties between the State and Local County Governments.• Plans, organizes, and supervises the work of a team of internal auditors who are responsible for the audit of tax credit applications submitted by applicants.• Represents the Department at Property Tax Assessment Appeal Board (PTAAB) Hearings and testifies as a witness at the Maryland Tax Court on the tax credit program cases.• Assists the Program Manager with the development and implementation of management plans and processing procedures required for the effective operation of the three tax credit programs.• Oversees the hiring, training, and on-going evaluation of employees as well as other personnel issues.• Assists the Program Manager with the review, updates and revision of all forms, pamphlets and other written materials utilized by the Tax Credit Programs• Performs the monthly auditing of the Verification/Recapture Reports of Tax Credits to the 24 Counties/City for the purposes of Reimbursements.• Serves as the department’s point of contact for escalated correspondence/calls from the Governor’s, Mayor’s, Senator’s Offices and other Governmental Agencies• Assist an Outsourced Contractor with the creation of a three phrase new online application project. (started March 2020, completed March 2024)

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  Arabian Ice Entertainment

  • Gwynn Oak, MD

  • Event Coordinator

    • Mar 2015 - Present
    • Gwynn Oak, MD

    Events/Promotions Coordinator for your Events. Promotions of a Live Music.

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  Soul Nation Events (formerly Eastern Light Getaways)

  • Newtown, PA

  • Activity Director

    • Jan 2012 - Aug 2023
    • Newtown, PA

    Plan and delegate ongoing activities programs for both large & small groups such as social events, sports outings, and recreational programs from designated assigned hotels in the MD-PA-VA area. Organize day-to-day agendas for groups of 200 or more for off premises activities.

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  Walmart

  • Ellicott City, MD

  • Customer Service Manager

    • Nov 2009 - Mar 2023
    • Ellicott City, MD

    • Manage the Front End of the Store, Assist with every aspect of Customer Service including but not limited to customer complaints.• Manage Cashier, Cart Pusher & Greeters break/lunch scheduling.• Ensure that the Front End is adequately scheduled during Peak hours of customer flow.• Manage monetary & training requests from cashiers.• Encourage & Assist with promotional aspects of Walmart career opportunities

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  Dept. of Health & Mental Hygiene

  • Deputy Executive Director

    • Dec 2010 - May 2019

    •• Assist the Board to continuously implement and monitor the statutory mandates as established by Title 16, Health Occupations Article, (Maryland Podiatry Act) and the Code of Maryland Regulations 10.40 including licensing and disciplining Maryland's Podiatric doctor; and to continually conduct normal office administration for the Board pertaining to matters of fiscal accountability, personnel issues, purchasing and inventory accountability, records management, and reporting requirements as mandated by various State Laws and DHMH policies, rules and regulations.• This position also incorporates the duties and responsibilities of the Executive Director, during the Executive Director's absence and other specific duties which are delegated by the Executive Director with authority to make final decisions regarding issues with public impact relating to disciplinary and licensing matters, as indicated by the Board. Determine items to include on the Board’s Executive Meeting Agenda• Determine and implement necessary investigative actions required to obtain adequate evidence for the Board to take action on complaints/requests• Determine and implement follow-up actions required to complete Board actions on complaints• Determine and implement priorities for processing complaints and/or follow-up actions, keeping the Executive Director and Board appraised of the actions• Advise Board of possible violations of Board imposed sanctions regarding licensees • Independently author response correspondence to inquiries for complainants, attorneys and general public

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  Watchy's One Step Beyond Band

  • Pikesville, MD

  • Promotions Coordinator

    • Apr 2009 - Oct 2017
    • Pikesville, MD

    Promotions Coordinator for a live R & B Band(Watchy's One Step Beyond). Events Coordinator for whatever event you want planned.

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  Maryland Home Improvement Commission - Maryland Department Labor Licensing & Regulation

  • Licensing Supervisor

    • Aug 2005 - Dec 2010

    Supervise Licensing Secretaries and Office Support Staff as well as provide ongoing assistance to the Executive and Assistant Executive Directors▪ Ensure timely and proper processing of Home Improvement Licenses and Emergency Suspensions as per the Maryland Occupational and Professional Licensing Law Book and Code of Maryland Annotated Regulations (COMAR)▪ Grant final approval on occupational licensures ▪ Expertly prepare case documents for the State versus License Applicants/Holders and attend License Denial, Emergency Suspension and Argument Hearings▪ Prepare statistical reports on a monthly and quarterly basis ▪ Coordinate and facilitate monthly Licensing Workshops for the general public ▪ Subrogation & Surety Bond Negotiations/Collections▪ Agency Trainer for the DLLR Academy (Conflict Resolution in a Regulatory Environment)▪ Attend/Testify in District Court on behalf of the State/Central Collection Unit regarding collection issues

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  State of Maryland Department of Labor

  • Quality Control Supervisor

    • Apr 2002 - Aug 2005

    Prior to supervisory appointment, assumed duties of the Team Leader in his/her absence to include, but not be limited to the following: assigning, reviewing and approving the flow of work for Unemployment Insurance (UI) Specialists and/or UI Associates. Managed employer calls from Department main telephone line. ▪ Expertly trained employees on Liability Determinations for employers possibly subject to remitting Maryland Unemployment Insurance taxes. ▪ Maintained accurate data for all employers deemed liable, serviced them when necessary, conducted investigations and ultimately responded verbally or in writing to employer inquiries concerning their liability to provide UI coverage as specified by the Maryland Unemployment Insurance Law Book and COMAR. Consistently reviewed and verified daily workload of team in an effort to reduce Agency error rate. ▪ Examined new, reactivated, successor, inactivated, and terminated employer status determinations. ▪ Ensured procedure adherence in obtaining pertinent additional information from employers as well as assessed the accuracy of posting status information to the employer’s account record. ▪ Resolved electronic correspondence regarding status issues in writing within 24 hours of receipt. Assisted in processing new accounts as needed to prevent backlog. ▪ Prepared monthly error report of liability decisions.

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  Baltimore Women's Medical Center

  • Surgical Assistant

    • May 1987 - Dec 2002

    Assisted a team of physicians in outpatient surgery Cleaned, organized and assembled routine and specialty surgical instrument trays as well as other sterilized supplies, filling special requests as needed per attending physician(s)Sterilized medical equipment per Occupational Safety and Health Administration (OSHA) RegulationsCompiled / completed patient medical history, insurance and lab information Provided family planning assistance for patients in post-surgical recoveryAnswered incoming telephone calls, greeted patients, ascertained purpose of visit, and directed them to appropriate medical staff

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  Status Unit

  • New Accounts Specialists

    • Apr 1997 - Aug 2002

    COMAR. Consistently reviewed and verified daily workload of team in an effort to reduce Agency error rate. Examined new, reactivated, successor, inactivated, and terminated employer status determinations. Ensured procedure adherence in obtaining pertinent additional information from employers as well as assessed the accuracy of posting status information to the employer's account record. Resolved electronic correspondence regarding status issues in writing within 24 hours of receipt. Assisted in processing new accounts as needed to prevent backlog. Prepared monthly error report of liability decisions.

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  Experience Rate Unit

  • Fiscal Clerk I

    • Nov 1995 - Dec 1997

    Determined rate of employers liable to for remitting Maryland Unemployment Insurance (UI) taxesInvestigated and then responded via telephone or letter to employer inquiries concerning their rate for Unemployment Insurance coverage according to the Maryland Unemployment Insurance Law Book and COMAR. Maintained accurate data, adjusted rate determinations when changes occurred, and serviced employers when necessaryAssisted Supervisor and/or Lead Worker on as-needed basis.

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  American Red Cross

  • Patient Representative II

    • Sep 1992 - Dec 1994

    Managed operating procedures of blood mobile unit for 1.5 years Served as the liaison between the medical team and their respective hospitalsTrained incoming employees in mobile unit processes Scheduled and confirmed blood donors for blood mobile unitOperated office equipment (i.e. voicemail messaging systems, used word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical recordsInterviewed patients to complete medical documents, case histories, intake and insurance formsCollected, logged, and prepared blood, tissue or other laboratory specimens for testing on blood mobile units Handled and routed blood specimens to appropriate testing facilities and to subsequent results to appropriate medical staff for diagnostic interpretation

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  Bank of Baltimore (now Harbor Bank)

  • Commercial Teller

    • Aug 1986 - Aug 1987

    Specialized in handling transactions for all Business Accounts (i.e. account opening and closure; vault withdrawals; term, night, and mail deposits, etc.) Counted and balanced currency, coins, and checks received, by hand or with a currency-counting machine in preparation for subsequent deposit or shipment to appropriate bank branches or the Federal Reserve BankCashed checks, processed deposits, and remitted monies for Business Accounts after reconciling debit and credit balance, proper signatures, written and numerical amount agreement, and that accounts have sufficient funds to support transaction Received and examined checks for endorsement(s) as well as cash for deposit, verified amounts, and checked accuracy of deposit slips, dates, bank names, identification of the persons receiving payments and the legality of supporting documentationCalculated daily transactions using computers, calculators, or adding machinesEntered customer transactions into computers for electronic recordation