Experience

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  Brink's Security Luxembourg S.A.

  • Atlanta Metropolitan Area

  • Financial Processing Specialist, Brinks Security, Atlanta, GA July 2022 – present

    • Jul 2022 - Present
    • Atlanta Metropolitan Area

    Worked on financial transfers between a security and cash management company handling retail stores and restaurant customers. Responsibilities included: verifying funds, account accuracy, cash management, troubleshooting, customer relations, documentation, database account management, financial data entry, and daily bank transfers.

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  Publix Super Markets

  • Atlanta Metropolitan Area

  • Customer Service Assistant Supervisor

    • Jan 2018 - Present
    • Atlanta Metropolitan Area

    • Managed the back office for multiple grocery stores in a top 5 grocery chain. Responsibilities included: customer service, complaint escalation, store openings and closures, review of debit and credit transactions, cash management, checking equipment is functioning properly, database reporting and documentation, employee scheduling, training new employees, and supervising front store staff. • Balanced all registers, upload all change orders and updated the system to represent the entire cash intake for the daily transactions.• Oversaw 15+ team members to provide exceptional customer service throughout the entire customer shopping and purchasing experience. • Taught new and existing employees customer service best practices, processes, procedures, and safety measures.

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  GardaWorld

  • Atlanta Metropolitan Area

  • Senior Vault Specialist, GARDAWORLD, Atlanta, GA, June 2020 – July 2022

    • Jun 2020 - Jul 2022
    • Atlanta Metropolitan Area

    • Processed, verified, documented, and communicated with Federal Reserve staff on millions of dollars in financial transactions. • Balanced customer accounts to verify the accuracy of funds transferred and received.

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  Clarion Hotel

  • Atlanta-Marietta, GA

  • Night Auditor/Front Desk Agent, Clarion Hotel, Atlanta, GA, June 2018 – July 2019

    • Jun 2018 - Jul 2019
    • Atlanta-Marietta, GA

    • Performed the daily financial accounting balancing cash and credit card intake with receipt reconciliation for a medium-sized hotel. •Produced daily financial reports using the company’s database.