Experience

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  Gamma

  • Newbury, England, United Kingdom

  • Project Manager

    • Jun 2023 - Present
    • Newbury, England, United Kingdom

    Project Managing Security changes across Gamma Group

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  Quest Software

  • London, England, United Kingdom

  • SW Project Manager

    • Apr 2023 - Jun 2023
    • London, England, United Kingdom

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  Riskonnect, Inc.

  • Maidenhead, England, United Kingdom

  • Program Manager

    • Jul 2022 - Apr 2023
    • Maidenhead, England, United Kingdom

    Integrating acquired organisations and driving strategic change activities across the business.

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  Castellan Solutions

  • Bicester, England, United Kingdom

  • Program Manager

    • Nov 2020 - Jul 2022
    • Bicester, England, United Kingdom

    Managing transformational change programme across the organisation.

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  ClearView Business Continuity

  • Bicester

  • Change Manager

    • Aug 2018 - Nov 2020
    • Bicester

    Implement and manage process for managing all requests for change ensuring alignment with product vision and corporate strategy, from initial assessment through to release into production and handover into 'business as usual'.

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  Available Now

  • Seeking next contract role

    • Oct 2017 - Jul 2018

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  iPSL (Intelligent Processing Solutions Limited)

  • Northampton, United Kingdom

  • IT Service Management Project Manager

    • Feb 2017 - Oct 2017
    • Northampton, United Kingdom

    ITSM PM within iPSL’s ICS Programme supporting industry-wide cheque Image Clearing System (ICS), performing PM activities for core project team of 20 colleagues including definition of project scope, creation and management of delivery plans, management of budget and associated resource plans, identification and management of dependencies, assumptions, risks, issues, and stakeholder management. Other key activities include:- Identification and management of activities to enable smooth transition of new infrastructure and systems into IT BAU Support alongside Legacy products, including changes to IT Target Operating Model, knowledge transfer activities and policy / procedure changes e.g. changes and proving of IT DR Invocation plans. - Implementation of new IT Event Management tools (e.g. MicroSoft SCOM) and associated processes for new products and infrastructure.- Introduction of new strategic approach for User Access Management, analysis and creation of suitable role profiles and associated user provisioning at each project delivery sub-phase from multiple testing stages to live implementation.- Identification and implementation of BMC Remedy tool changes (e.g. Categories for new products) and associated procedure changes.

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  FCO Services.gov.uk

  • Milton Keynes, United Kingdom

  • Project Officer

    • Dec 2016 - Feb 2017
    • Milton Keynes, United Kingdom

    Supporting FCO's Technology Overhaul programme, looking to deliver reliable, resilient and easy to use technology across the global network.

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  Securitas UK

  • Milton Keynes, United Kingdom

  • Project Manager

    • Oct 2015 - Aug 2016
    • Milton Keynes, United Kingdom

    PM and PMO activities supporting global security transformation programmes.

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  Airtanker

  • Brize Norton

  • Service Delivery & Transformation Manager

    • Aug 2014 - Jul 2015
    • Brize Norton

    Oversight of day to day IT Service Delivery from various Primary Sub Contractors alongside project managing major IT Transformation Programme across AirTanker.

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  Lloyds Banking Group

  • Edinburgh, United Kingdom

  • IT Project Manager (contract)

    • Mar 2013 - Mar 2014
    • Edinburgh, United Kingdom

    • Managed a number of business critical projects within the Insurance Division, including the SWIP divestment programme and the remodelling of the IT support function for Luxembourg. • Engaged with key business and technical stakeholders to support the initial architecture design activities.• Established the forecast budget (c£6.5 million), resource requirements and timescales for completion.• Acted as the main point of contact for all risks and issues associated with the projects. • Delivered IT changes to OLAS General Ledger 2 months ahead of schedule, enabling business testing to complete before the critical year end.• Represented IT at programme governance meetings, including IT progress updates and IT impact assessment.

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  State Street

  • Aylesbury

  • Lead IT Business Analyst (contract)

    • May 2012 - Feb 2013
    • Aylesbury

    • Led the IT elements of the transfer of LBG’s OEICs and Life and Pension funds to State Street platforms.• Designed and implemented plans to transfer an in-house IT developed fund price distribution system. • Determined the steps required to allow Lloyds’ hosted State Street applications to be decommissioned.• Renegotiated contracts with 3 external IT suppliers to achieve cost savings of c£620,000 p.a.

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  The University of Northampton

  • Northampton, United Kingdom

  • Professional Development

    • Jan 2012 - Apr 2012
    • Northampton, United Kingdom

    • Completed a Master’s (MSc) Degree in IT Service Management. • Achieved A- mark for dissertation; was awarded a Distinction overall for Master’s Degree.• Qualified as an ISEB Prince2 Accredited Practitioner in project management.

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  Lloyds Banking Group

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Strategic IT Service Manager

    • May 2010 - Dec 2011

    • Provided robust service management on business critical projects impacting the division’s Finance and eCommerce systems. • Engaged with programme managers to facilitate planning on major projects; advised on sensitive areas. • Initiated a formal review process to assess risks relating to a suite of regulatory Solvency II projects. • Put in place robust plans and procedures to mitigate risks underpinned by balanced scorecard reporting.• Supported movement of Investment Accounting systems and business processes to other business functions.

  • IT Service Delivery Manager

    • Feb 2008 - Apr 2010

    • Managed the end-to-end delivery of IT services through internal and external suppliers to UK Finance business. • Rapidly resolved problems relating to an unstable, mission-critical Fund Accounting system. • Reported on IT service related risks with reference to regulations such as Sarbanes Oxley; gained business support on a range of mitigating actions.

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  HBOS Plc

  • Business Incident Management team leader

    • Jan 2004 - Dec 2008

  • Business Analyst

    • Jan 2001 - Jan 2004

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  The Equitable Life Assurance Company

  • Senior Customer Services Adviser

    • Jan 1991 - Jan 2001

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  National Westminster Bank

  • Chief cashier

    • Jan 1987 - Jan 1991