Experience

• 

  Ministry of Foreign Affairs & Foreign Trade, Jamaica

  • Kingston, Jamaica

  • Senior Policy Analyst

    • Aug 2023 - Present
    • Kingston, Jamaica

• 

  Ministry of Foreign Affairs & Foreign Trade

  • Kingston, Jamaica

  • Assistant Director of Protocol

    • Nov 2021 - Aug 2023
    • Kingston, Jamaica

• 

  PAC Kingston Airport Limited

  • Kingston, Jamaica

  • Commercial and Car Park Manager

    • Oct 2019 - Apr 2020
    • Kingston, Jamaica

    This role included managing public car parks, business development, marketing, stakeholder management, risk management and mitigation, customer service, budget preparation, problem solving and analytical thinking, quality management, client relations, managing a team of thirteen staff, scheduling meetings, administration and reporting.

• 

  Airports Authority of Jamaica

  • Kingston, Jamaica

  • Operations Officer

    • Sep 2014 - Oct 2019
    • Kingston, Jamaica

    Oversight responsibility for managing two domestic aerodromes. Features of this role included safety and security management, stakeholder management, risk management and mitigation, analytical thinking and problem solving, emergency and crisis management, customer service, quality management, budget preparation and management, reporting, delegation, managing a team of twenty-eight staff, staff development, project planning and project management, continues improvement of process and facilities and operations management to ensure facilities were compliant with regulatory standards.

• 

  NMIA Airports Limited

  • Airlines and Aviation
  • 1 - 100 Employee

  • Operations Coordinator

    • Apr 2011 - Aug 2014

    Key functions of this role included logistics and facilities management, stakeholder management, managing stakeholder work projects, conducting site inspections, risk management and mitigation, emergency management, problem resolution, customer service, schedule preparation, providing managerial oversight to staff and performing administrative functions.

  • Customer Service/Protocol Supervisor

    • May 2004 - Mar 2011

    I managed the Government's VIP Lounge at Norman Manley International Airport ensuring appropriate protocols and high levels of customer service were executed to dignitaries. Additionally I supervised the Customer Service Division which entailed staff training, selection and development, problem resolution, research, quality management, arranging hospitality services for visitors and tours for students, procurement, budget preparation, project planning, administration, report preparation and monitoring.