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Bio

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Shelli Wood is a seasoned customer service and account management professional with 10+ years of experience in retail and online marketing. She has a strong background in managing customer relationships, maximizing online marketing efforts, and achieving revenue growth. Shelli has expertise in Microsoft Office, CRM, and customer satisfaction, with experience in working with automobile data and managing inventory. Shelli has worked with top companies such as AutoTrader.com and CDM FIELD Services, providing excellent customer service and account management skills.

Experience

  • CDM FIELD Services
    • Irvine California
    • Field Services
      • Sep 2013 - Present
      • Irvine California

      Service customer accounts includes performing accurate input of automobile data in an efficient manner, taking photographs (including “staging” as required); verifying customer is properly loaded into devices; correct window sticker design and format; and printing and applying, as required, window stickers and buyer’s guides.

  • AutoTrader.com
    • Irvine California
    • CDM Dealer Services inc
      • Dec 2011 - Sep 2012
      • Irvine California

      Responsible for helping customers manage inventory and maximize online marketing efforts, achieve revenue growth and/or number of vehicles services, transfer/upload collected vehicle information, Maintain existing customer relationships, promote and cross-sell other CDM products and services.

    • Field Representative
      • Jan 2010 - Aug 2012
      • Irvine California

      Travel to/from customer locations and service customer accounts, maximize time efficiencies to complete customer visits on a daily, weekly and monthly basis to adhere to a profitable, scheduled and mapped territory. * Service customer accounts includes performing accurate input of automobile data in an efficient manner, taking photographs (including “staging” as required); verifying customer is properly loaded into devices; correct window sticker design and format; and printing and applying, as required, window stickers and buyer’s guides. * Verification that all dealer data and photographs are properly exported.

Education

  • Cypress College
    Associate of Arts (A.A.), Hospitality Administration/Management
  • Kennedy High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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