Experience

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  U.S. Department of Veterans Affairs

  • Medical Support Assistant

    • Mar 2017 - Jul 2018

    ·Interpreting, verifying, and scheduling appointments.·Ensures that clinic utilization is optimized and effectively supports the needs of the clinic and the Veterans.·Verifying and updating patient demographic and insurance information.·Receiving and directing telephone calls.·Data entry into and monitoring of the Electronic Wait List (EWL), Recall Reminders and Return to Clinic orders.·Preparing, printing and distributing various reports, correspondence.·Faxing documents, mail distribution, retrieving and responding to messages/announcement.·Performing basic eligibility requirements.·Completing all mandatory training, competencies related to their position and other administrative duties as assigned.·Participate in team huddles/team meetings to manage and plan patient care, set priorities and deadlines, adjusting the flow of work to meet team and patient needs.

  • Human Resources Command

    • Apr 2015 - Mar 2017

    · Receives telephone calls from and/or generates telephone calls to veterans, their family members and/or legal representatives concerning eligibility issues and responds to their questions and concerns;· Calls involve a broad range of topics and include: Veterans’ benefits, eligibility requirements, credit card payments and other sources of information and related topics;· Reviews, updates and edits master record information;· Receives and responds to inquiries involving multiple modalities, including phone calls, web chats, e-mails, the VA inquiry and Routing Information System (IRIS), etc;· Controls conversations, in a courteous, empathetic, tactful and respectful manner, to ensure that the caller’s inquiry is resolved timely.

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  Serco

  • Fort Hood, Texas

  • Soldier For Life: Transition Assistance Program Counselor

    • Sep 2012 - Apr 2015
    • Fort Hood, Texas

    Provides direct ACAP services to transitioning military personnel, National Guard and Reserves, Army civilians, and their family members. Services include the conduct of automated and manual pre-separation briefings, delivery of job assistance training in group or individual settings, conduct of individual counseling sessions, and other job assistance activities such as resume critiques and mock interviews. Assists clients in the use of the ACAP XXI automated system. Supports ACAP Center marketing initiatives by briefing installation leaders and managers. Tracks the progress of clients and motivates clients to increase their utilization of ACAP Center services. May manage supplies or assume responsibility for a major activity such as job fairs, employer days, or the conduct of a classroom event.

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  US Army

  • Human Resource Specialist

    • Apr 2008 - Sep 2012

    Provided customer service to Soldiers by updating 1.25K transactions daily including Enlisted Promotions, Non-Commissioned Officer Enlisted Records and AccountabilityPrepared over 1.2K reports on staffing levels and status of personnel for Soldiers during the deployment of Iraq Freedom, and evaluated over 350 staff qualifications for special assignments for Soldiers to relocate to other duty stations around the worldSupervised and conducted a 100 percent overall inventory of the Human Resource Department Filing cabinet within three hours in preparation for an Initial Command Inspection, resulting in 100 percent commendable ratingReported 250 delinquent government travel card, accounts, unfiled travel vouchers and amended travel for Soldiers through the Defense Finance and Accounting Services system

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  Pennsylvania Clinical School

  • Residential Counselor

    • Jan 2007 - Jan 2008

    Directed over five activities in all areas of therapeutic programming, including all outdoor / indoor day activities Completed necessary daily documentation reports including youth behavior / progress at end of each night shift Performed 300 admission and release of juveniles and completed all necessary paperworkMonitored 20 juveniles delinquents at all times, keeping a safe, clean, living environment, and taught daily life skills through leading, monitoring, and supporting within the Juvenile Detention CenterCommunicated through 20 different channels with internal and external customers including providers, parents and other personnel