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Shelley Miller

Training Operations Manager at Vantage Partners
Intro Book
Shelley Miller is a seasoned leader with 30 years of experience in operations management, training delivery, and organizational development, holding various roles in the US.
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Location
United States, US
Skills
  • Leadership Development
  • Training Delivery
  • Organizational Development
  • Personal Development
  • Training
  • Show all
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Bio

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Shelley Miller is a seasoned executive with expertise in leadership development, organizational effectiveness, and team leadership. As a Training Operations Manager at Vantage Partners, she optimizes and manages training programs for a significant client, leveraging her skills in operations management and team building. With a decade-long tenure at Mandel Communications, Shelley developed systems and processes that supported client experience and built trusted relationships with executives and vendors. Her experience as a Director of Client Services and Operations, as well as her roles as Customer Relations Manager and Executive Assistant to the CEO, demonstrate her ability to lead, manage, and deliver results.

Experience

  • Vantage Partners
    • Boston, Massachusetts, United States
    • Training Operations Manager
      • Mar 2023 - Present
      • Boston, Massachusetts, United States

      As Training Operations Manager, I am dedicated to refining, optimizing, and managing operations associated with the delivery of training programs for one of the firm's most significant clients.

  • Mandel Communications
    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Director, Client Experience & Operations
      • Apr 2012 - Feb 2023

      As Director of Client Services, I led a team of client experience managers and materials fulfillment specialists. I developed systems and logistics processes that supported the client experience and built trusted relationships with our Account Executives, clients, and vendors. I managed production of our tailored/custom solutions, product master library, and product inventory.As Director of Operations, I was responsible for the management and decisions of the office space, equipment, and services to support the office, IT and software needs of the company, equipment purchases, and office supply inventory.

    • Enterprise Business Administrator
      • Apr 2010 - Apr 2012

      As Enterprise Business Administrator, I performed C-level executive administrative support, house account management, and custom project management.

  • Tiffany Transportation Services
    • Hollister, California, United States
    • Customer Relations Manager/Transportation Services Manager/Executive Assistant to the CEO
      • May 2002 - Apr 2010
      • Hollister, California, United States

      As Transportation Services Manager, my role was to manage and oversee the entire operations of a privately owned school bus transportation business with 15 employees and provide executive administrative and project support to the CEO.In my role as Customer Relations Manager, I monitored, analyzed, and reported on trends in customer satisfaction, managed the application and participation in Lincoln/Ford’s customer service certification program, led employee satisfaction meetings, resolved sales and service customer issues. Provided executive administrative and project management support to the CEO.

  • AchieveGlobal (formerly ZengerMiller)
    • San Jose, California, United States
    • Manager, Product Systems & Services/Manager, Custom Products & Services/Executive Assistant
      • Jan 1982 - Dec 2001
      • San Jose, California, United States

Suggested Services

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Industry Focus. “Management Consulting”

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