Experience

• 

  Duke University Health System

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Product Owner

    • Aug 2022 - Present

    - Coordinate program themes of the Duke Health Digital Strategy Office, working on key digital health initiatives.- Plan, coordinate, and participate in discovery, analysis, and informational presentations on the digital strategy roadmap. - Developing and implementing processes to ensure smooth program operation. - Monitor and evaluate program effectiveness, investigate trends, and recommend modifications to improve impact.

  • Application Analyst III/Technical Lead

    • Feb 2016 - Aug 2022

    - Technical lead for the Maestro Care Inpatient team, supporting users of Epic ClinDoc, Orders, ASAP, Stork, Case Management, Bugsy, and Rehab. - Lead Meaningful Use/Promoting Interoperability analyst for Eligible Hospitals. - IT Liaison for stakeholder groups, facilitating optimization requests from intake to approval.

  • Senior IT Analyst

    • Sep 2011 - Jan 2016

    - Member of the Maestro Care team, part of Duke Health Technology Solutions.- Certified in ASAP Emergency Department, Epic 2010, 2012, 2014- Certified (Proficiency) in Stork 2012, 2014- Implemented ASAP Emergency Department Information System and Stork from Epic Systems at Duke University Medical Center, Durham Regional Hospital, and Duke Raleigh Hospital.

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  Allscripts

  • United States
  • Software Development
  • 700 & Above Employee

  • Senior Solutions Manager

    • Oct 2008 - Nov 2011

    Collaborate with Allscripts customers and internal groups to identify and prioritize business needs. Gather requirements from customers, experts, and business leaders; translate observations into design requirements, then review and refine product features as they evolve through software development process. Function as Product Owner in an Agile development environment and with a distributed development team.Meaningful Use expert. Analyzed Stage 1 requirements and developed specifications to address product gaps. Principal during examination by CCHIT for ONC-ATCB certification of Allscripts ED as a complete EHR. Advise clients on the details of compliance and attestation. Work closely with the Directors of Solutions Management and Development to provide leadership on roadmap, new feature/function development, and defect resolution. Represent Allscripts ED internally as well as working closely with clients to ensure their needs are met. Lead a cross-functional team across development, sales, marketing, implementation, and support to ensure collaboration during the product lifecycle.Promoted from Solutions Manager to Senior Solutions Manager in May 2011 as a result of outstanding communication and conflict management skills.

  • Senior Data Integration Specialist (Implementation Consultant)

    • Aug 2000 - Oct 2008

    Key member of implementation team, providing professional and technical support to client hospitals implementing Allscripts ED at their facility. Conducted clinical workflow analysis by interviewing ED and hospital staff. Collected, formatted and loaded facility information using Microsoft Excel, Microsoft Access, and Microsoft SQL Server. As a subject matter expert, provided best practice advice and user support throughout the implementation from project kickoff to go-live.Taught courses on managing Allscripts ED, consistently receiving high marks. Developed and maintained training curriculum as well as implementation documentation. Provided on-site end user and administrative support as a key member of go-live team. Developed and administered the IBM Cognos Impromptu catalog used for ad hoc reporting with Allscripts ED. Gathered report requirements and authored standard reports. Designed the training curriculum and taught courses on ad hoc reporting. Presented at Allscripts conferences on reporting. Additional responsibilities included QA of software, maintenance of master install database, and second tier support post-go-live.Promoted from Data Integration Specialist to Senior Data Integration Specialist in September 2004

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  Institute for Biotechnology Information

  • Database Specialist

    • Jan 1999 - Aug 2000

    Administered a subscription database of US and international biotech company information. Responsibilities included initial database creation, management of client subscriptions, and end user support, as well as ongoing research and content maintenance. Administered company computer network, incl...