Experience

• 

  ASRC Federal Vistronix

  • Kansas City Metropolitan Area

  • Service Delivery Manager

    • Sep 2022 - Present
    • Kansas City Metropolitan Area

• 

  doTERRA International LLC

  • Kansas City-Waldo,Missouri

  • Owner

    • Aug 2014 - Present
    • Kansas City-Waldo,Missouri

    DoTERRA Essential Oils ~ Come check out how Essential Oils can change your life. With our current state of Healthcare being in such disarray, Essential oils can help offset some of the high costs and utilize natural healing vs pharmaceuticals. Sharing my health success story and helping change the lives of others through a more natural and holistic approach. http://www.mydoterra.com/inspiredwellness4life

• 

  Maximus (formerly Attain)

  • United States

  • Project Manager

    • Apr 2021 - Sep 2022
    • United States

    As part of the contract leadership team, assist with project deliverables, documentation and communication with leadership and other organizational partners. - Coordinated various aspects of AWS Migrations for Operations and Development, assisting with development of Strawman documents for internal teams. - Collaboration on all contract related deliverables. - Coordinated Capacity Planning efforts to include costing, application landscape and project rollout- Team Development initiatives to train employees toward future needs of agency and teams- Project Management discipline applied Operations and Performance Projects.- Collaboration with multiple teams on implementation/installation of new tools, patches, upgrades, migrations, etc. - Collaboration toward development of ITIL Processes, Procedures and Policies for Stress Lab- Spearhead annual document review for governance compliance- Coordinate team efforts to support annual payments to FPAC-BC clients

• 

  Attain

  • Kansas City, Missouri Area

  • Project Manager

    • Mar 2018 - Mar 2021
    • Kansas City, Missouri Area

    Collaboration with internal Executive Leadership team on all contract related deliverables. Team related activities include weekly and monthly reports to stakeholders in both Operations and Testing and Certification offices. Collaboration with multiple federal resources on project awareness during the Software Development Lifecycle (SDLC) and Single Point of Entry (SPOE). - Lead coordination of Capacity Planning efforts to include costing, application landscape and project rollout- Team Development initiatives to train employees toward future needs of agency and teams- Project Management discipline applied to efforts on Roadmap for Operations Team - Collaboration with multiple teams on implementation/installation of new tools, patches, upgrades, migrations, etc. - ITIL Foundations certified (2018)- Collaboration toward development of ITIL Processes, Procedures and Policies for Stress Lab- Maturation of reporting metrics and KPI’s for Leadership reports- Prospect new project work for Stress Lab through weekly reporting and communication with Federal and Project Leadership- Spearhead annual document review for governance compliance- Coordinate team efforts to support annual payments to FPAC-BC clients

• 

  Kansas City Originals

  • Kansas City, Missouri Area

  • Culinary Photographer

    • Jan 2013 - Mar 2018
    • Kansas City, Missouri Area

    KC Originals is a restuarant group featuring local restaurants from throughout the Kansas City area. Their web site features a variety of information on each restaurant to include their menu, hours of operation and daily specials. Each month a new restaurant is selected to be the featured Chef or Recipe review. Each are interviewed and photographed for their spotlight. www.kcoriginals.com

• 

  Booz Allen Hamilton

  • Kansas City, MO

  • Business/Quality Analyst - Sr Consultant

    • Aug 2015 - Feb 2018
    • Kansas City, MO

    Assist the Project Manager, Federal Lead and COR in documenting and communicating the needs of the Stress Lab team to ensure successful completion of testing activities and environment maintenance. Team support to include development and maintenance of deliverable templates and guides, maintaining training documents, environment and network maps, project schedule tracking and reporting, and meeting coordination.* Coordinate with PM on assignment of project to team, both Testers and System Administrators* Develop and maintain team documents to include templates, SOP’s, Process and Training guides, Environment and Network Diagrams and Stress Lab Newsletter* Coordinate with Federal Leadership on FSA required trainings and system/application access * On-board for new team members, including system access requests, equipment acquisition, and training* Create reports for Federal Leadership as requested* Assist Federal leadership with ad hoc projects focused on process improvement, documentation and establishing operational standards* Develop dashboards/queries essential to promote tracking of efforts both within SL team and to Federal Leadership* Audit JIRA tickets for thorough documentation prior to team closure of projects* Provide quality assurance and compliance reviews of all project deliverables* Track releases within FSA to ensure Projects are being tested through the Stress Lab* Assist System Administrators in environment maintenance through weekly tracking of closed releases that are relevant to our specific test environment * Coordinate annual archival of past projects and supporting documents (shared network drive, SharePoint, etc.)

• 

  Coach's Bar & Grill

  • Kansas City, Missouri Area

  • Social Media Coordinator/Manager

    • Apr 2007 - May 2016
    • Kansas City, Missouri Area

    Assist with daily operations of the restaurant to include station assignments for staff, inventory control, bank deposits, training and development of staff, quality control for food and beverages. Promotion of events, specials, new products and more at both restaurant locations through social media and web site. Monitoring of social media sites, responding to comments/concerns/complaints as necessary or prioritizing to appropriate member of management.Redesign and population of new corporate web site to include photography, copy write, layout and graphics.

• 

  Torotel Products, Inc.

  • Olathe, Kansas

  • New Products Manager

    • Oct 2010 - Aug 2011
    • Olathe, Kansas

    Created and assigned part numbers for new products being designed/developed. Organized and maintained all materials, drawings, quotes and other information regarding these new products. Secured materials for build of new products, followed process through build onto delivery to customer. Worked with Supply Chain to build and develop relationship with Multiple International vendors to create a value line of products for customers within our own Supply Chain. Lean GreenBelt trained: successfully used value stream mapping, data collection and analysis and waste elimination techniques to improve the project management process

• 

  Sony Electronics

  • Operations Manager/Training Manager

    • Jul 2006 - Apr 2010

    Lead initiatives to maintain company standards, inventory checks and balances, receiving, and transfers. Manage the archiving of store documentation and proper organization and disposal. Oversee all HR components of store, including the facilitation of hiring, training, individual team member coaching and counseling. Assist store management in strategic development and implementation geared towards driving sales and motivation of sales teamOversee all HR components of store, including the facilitation of hiring, training, individual team member coaching and counseling. Assist store management in strategic development and implementation geared towards driving sales and motivation of sales team. Key Achievements:Facilitated employee growth through a culture of openness, continuous training and feedback, and a practice of prompt decision-making.Participated in Product Knowledge Manager Training Conference in consecutive years, attaining a perfect score in secret shop analysis. Received unsolicited positive feedback from customers pertaining to specific customer service experiences.Had <1% employee turnover annually during 4 years of operation

• 

  G&G RETAIL

  • District Manager

    • Jan 2005 - Jan 2006

    Managed between 8 and 21 stores in up to six states while based abroad, led recruiting, training, and development of staff for all locations. Conducted courses on detailed company policies and procedures to maximize employee and customer experience. Served as leading team member in the efforts to promote Asset Protection and mitigate external as well as internal losses. Key Achievements:Promoted within company two times during six and a half year span.Established and maintained a district shrink record less than 3%, achieving company guidelines.Successfully ran multiple stores in the region, driving operational improvement by executing roll-outs, implementing new procedures, and maintaining a strong focus on customer service.

  • Store Manager

    • Jan 1999 - Oct 2005

    Maintained full responsibility for day-to-day operations and developed strategies to improve customer service, drive store sales and increase profitability. Led recruiting, training, and development of local staff and appointed to travel to outside locations to facilitate recruiting and training activities.

  • Area Manager

    • Jan 2000 - Jan 2002

    Oversaw all functions of three store managers while serving as a local store manager, leading recruiting, training and development of staff while maintaining day to day store operations. Led day-to-day in-store operations including handling cash deposits and handling, inventory, merchandising, and loss prevention. Key Achievements:Maintained an inventory loss of roughly 2% while serving as Store Manager as well as Area Manager, achieving and exceeding company standards.Facilitated employee growth through a culture of openness, continuous training and feedback, and a practice of prompt decision-making; successfully developed five high-potential employees into Store Managers.Created innovative organizational methods to facilitate new team member training and development; provided constant feedback, coaching and corrective action to maximize team productivity.

• 

  GEICO

  • Customer Service Agent

    • Oct 1996 - Oct 1998

    Served as the lead Customer Service Agent in the #1 Field office in the US located in Groton, CT. Responsibilites included taking Customer information for new policies, running DMV reports, Payments and daily reconcilliation of financial transactions.

• 

  Norwich Savings Society

  • New London/Norwich, Connecticut Area

  • Senior Teller

    • Mar 1995 - Oct 1996
    • New London/Norwich, Connecticut Area

• 

  Coastway Credit Union

  • Asst Head Teller

    • Mar 1994 - Mar 1995

    Acting supervisor in Head Tellers absence. Over saw all aspect of bank teller transactions including ATM, daily transactions, Scheduling, archiving, etc. Also cross trained in opening new accounts, IRAs and CDs.

• 

  Residence Inn

  • Front Office Agent

    • Jul 1991 - Mar 1994

    Process reservations, check-in and check- out guests. Attend to extended stay and over night guests needs. Assist with nightly happy hour events on property. Cross trained in Housekeeping and Maintenance.