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Sheilen Manna is a seasoned operations professional with expertise in project management, Agile methodologies, and e-commerce. With 20+ years of experience, he has led teams and delivered projects in various industries, including gaming, insurance, and retail. He holds certifications in Acca and CCNA and has a Master's degree in Project Management from the University of Central Lancashire.

Credentials

  • Acca level 1
    LCA Mauritus
  • CCNA
    VITMI Mauritus

Experience

    • Mauritius
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Operations Manager
      • Jun 2022 - Present

      -Strategic Planning and Execution: Develop and implement strategic plans and initiatives to optimize operational performance, increase efficiency, and achieve business objectives.-Team Management and Leadership: Oversee and lead a team of operations professionals, providing guidance, coaching, and mentoring to achieve team goals and enhance individual performance.-Process Improvement and Optimization: Identify process inefficiencies, implement process improvements, and optimize workflows to streamline operations, reduce costs, and improve productivity.-Budgeting and Financial Analysis: Manage operational budgets, track expenses, analyze financial data, and provide recommendations for cost optimization and revenue enhancement.-Vendor and Supplier Management: Establish and maintain relationships with vendors and suppliers, negotiate contracts, monitor performance, and ensure timely and cost-effective delivery of goods and services.-Quality Control and Compliance: Implement and monitor quality control measures to ensure compliance with organizational policies, industry regulations, and quality standards.-Cross-functional Collaboration: Collaborate with cross-functional teams such as sales, marketing, and finance to drive alignment, resolve issues, and achieve overall business objectives.

    • Delivery Manager ops & project
      • Jun 2021 - Apr 2023

    • Release Manager
      • Apr 2017 - Jun 2021
      • Mauritius

      - Define and evolve existing frameworks for project planning, execution, and release activities- Drive regular project meetings and ensure issues, risks, and actions are tracked and have mitigation and resolution plans in place- Experience working with continuous integration (CI) build systems and/or release crafting systems in ecommerce environments (Jira / Bamboo CI / Bitbucket / AWS)- Scripting abilities in Python and Bash, Shell, related languages- Advance planning for release windows and cycles across a portfolio Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes- Manage the build process for multiple concurrent releases Design, engineer, maintain, and Improve automated build and deployment process- Job allowed me to build a great communication skills for a broad range of audiences: individual engineers, larger technical teams, executives, programmers and management teams.- KPI and team resourcing.During my years in release management i also got the change to do some project management for companies like Alshaya and Toys R us.Duties extended to configuring a whole new JIRA cloud instance.

  • Softnext Ltd
    • Mauritius
    • Project Coordinator
      • Jun 2015 - Apr 2017
      • Mauritius

      - Workshop and discovery session with client in order to come up with a proposal via a scoping exercise.- Assisting in the architectural design and setup of the project.- Setting up of atlassian products and interconnection between then.- Service reports / Support reports and Performance report creation for clients and their sites.

    • IT Team Leader
      • Jan 2012 - Jun 2015
      • Mauritius

      Responsibilities:• Project Initiation, Planning and Execution• Project Management. Dealing with Timelines, and Resources(staffs)• Managing IT Consultants on small/medium-scale projects/programmes• Managing Client's needs and coping with changes. Key Achievement:• Deploying Oracle Database Servers, and installing an Insurance Full fledge software• Planning BCP and DR sites within Mauritius with secondary ISP.• Planning Ecommerce, online sales of Insurance over the net• Business Plan and Business Scope (multiple small projects).

Education

  • 2019 - 2020
    Dataquest.io
    Course in Data Science, Bi and Fintech
  • 2016 - 2018
    University of Central Lancashire
    Master's degree, Project Management
  • 2015 - 2016
    BSP Accountancy School
    Level 1 Acca, Accoun
  • 2012 - 2013
    VITMI Mauritius
    CCNA, Computer Systems Networking and Telecommunications
  • 2007 - 2011
    RMIT University
    BSC Computer Science Unix Admin, Com

Suggested Services

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Industry Focus. “Gambling Facilities and Casinos”

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