Experience

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  IBM

  • Strategy Leader, 360 Enterprise Transformation and Design

    • Oct 2019 - Present

    Working across the enterprise, developed the requirements, designed the business processes and managed the Salesforce implementation and integration with Adobe and other key platforms. Salesforce was rolled out to 30k sellers worldwide in under 12 months, an industry record and effectively balanced the business and user needs, ensuring the transformation delivered on business goals. • Defined the end-to-end user experience for marketing and sales, identifying key platforms, data sources and points of integration.• Created resource-rich, collaborative spaces for client-facing teams, supported by AI, automated workflow and integrated data• Developed requirements and technical specifications for 3rd party applications and in-house data repository integration

  • Program Director, Watson Talent Solutions

    • Nov 2017 - Oct 2019

    Building upon IBM Research experience, joined the Watson Solutions team to identify requirements, create new offerings and build demand for AI solutions in the Human Resources market.• Created content and managed integrated campaigns, including web, video, social, newsletter, paid media, and email assets designed to highlight IBM thought leadership in AI and HR. • Delivered 32K+ campaign responses and $90M in validated lead revenue.• Produced the HR Exchange at Think, a first-in-kind IBM event designed for HR professionals and highlighting the business value of AI in HR. Achieved 200% of attendance target with over $10M in validated lead revenue. Recognized with the Excellence in Leadership award.• Designed and executed global research to identify requirements and build HR personas and user journeys.

  • Strategy Leader, IBM Research: AI Solutions for the Aging

    • Jan 2016 - Oct 2017

    Designed and executed programs focused on how AI technology could help people as they age in their communities. Facilitated design sessions and led multiple projects with universities, government, and businesses to eliminate barriers to technology and information, allowing people of all ages and abilities to live more independent, productive, and meaningful lives.• Designed an accessible, autonomous driving vehicle prototype built to support the transportation needs of individuals with visual, hearing, mobility, and cognitive impairments.• Interviewed over 70 organizations, leading scientists, and researchers and published “Outthink Aging” and the “Loneliness and the aging population: How businesses and government can address a looming crisis” studies.• Operated at the forefront of establishing IT standards, shaping government policies, and developing new accessibility innovations and industry solutions that enhanced the human experience on any device, streamlining routines and interactions by creating an adaptive and intuitive user experience.• Advised clients on clients on increasing accessibility across the entire enterprise, managing compliance, and improving the user experience at any contact point.

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  Multiple Companies, including IBM, Dell, Philli...

  • Global Program Manager

    • Apr 2006 - Jan 2016

    Consulted for multiple technologies and healthcare corporations, engaging senior leadership and key decision-makers to support brand development, external communication, and market strategy. • Spearheaded large user conferences, managing curriculum development, audience generation, and event logi...

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  IBM

  • Business Partner Solutions Development

    • Nov 2007 - Jun 2008

    Created Grow Your Business with IBM Software, a tool designed to identify new market opportunities for IBM Business Partners and match them with available IBM software and solutions.

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  IBM

  • Program Director

    • Jan 1999 - Apr 2006

    Designed market strategy and created and grew product portfolio for IBM Software Group and IBM Small and Medium Business.

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  Lotus Development

  • Senior Industry Manager

    • Mar 1996 - Jan 1999

    Built product portfolio and partnerships targeted to the retail, distribution, and manufacturing markets.