Experience

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  Cuyana

  • San Francisco Bay Area

  • Client Lead

    • Sep 2021 - Present
    • San Francisco Bay Area

    Fewer, Better is the guiding philosophy at Cuyana, where through meticulous design and carefully sourced fabrics, we create timeless collections for the modern woman. My role is focused on three things. One, is creating a memorable retail experience for our clients. Two, is delivering exceptional...

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  Stitch Fix

  • United States
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Senior Stylist

    • Feb 2017 - Sep 2020

    • SALES: Track record of consistently meeting sales goals; effectively manage approximately 5,700 style requests per year; earned high Client “keep rate” and strong “average order value”• RESULTS: Mastery of Stylist role led to Senior Stylist status; garnered positive reviews from Clients; high rate of return Clients• CUSTOMER RELATIONS: Demonstrate excellent customer service skills including prioritizing active listening, influential sales strategies and effective closing techniques; establish/maintain comprehensive knowledge of perpetually changing product lines • COMMUNICATION: Authentic, engaging demeanor; leverage active listening and analytics to assess Client fashion needs • METRICS: Prioritized metrics/analyzed to improve performance; example: increased average price point through analyzing data, integrating customer feedback and growing into Luxe line• ANALYTICS: Analyze Clients’ profiles, past order history, style preferences, Pinterest boards and other social media accounts to handpick on-trend items and accessories; leverage online platform• SCOPE OF EXPERIENCE: Advanced into managing high-end clientele profiles; received specialized training; diversity of experience includes managing women, men and plus size• ADDITIONAL HIGHLIGHTS: Peer mentor to new stylists; joined various Styling teams to reengage inactive and dissatisfied clients and to address overdue accounts

  • Remote Stylist

    • Mar 2015 - Sep 2020

    I provide the best customer service to deliver a unique shopping experience. I curate 'Fixes' for Clients using on-line styling platform; selecting items and personalizing each Fix for every Client. Review each Client's past shipment history, style preferences, Pinterest boards and other social media accounts to choose the best items from Stitch Fix inventory.

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  Fundraising and Non-Profit Experience

  • San Francisco Bay Area

  • Fundraising Project Manager

    • 2001 - 2020
    • San Francisco Bay Area

    Fundraising experience and Sales professional for non-profit and educational organizations, successfully soliciting donations and achieving financial goals. •Event Committee member for Annual Fundraising at two private San Francisco Schools.•Solicited 30+ corporate donations for 2013 BHDS 50th An...

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  Integrated Community Services

  • San Francisco Bay Area

  • Job Coach and Independent Living Skills Trainer

    • 2001 - 2002
    • San Francisco Bay Area

    I trained individuals with vocational and social disabilities to perform and succeed in the job market and in their personal lives.Implemented specific training programs and procedures that included social skills, money management and behavior management.Developed and maintained effective working...

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  Vivande Porta Via

  • San Francisco Bay Area

  • Sales and Marketing Coordinator

    • 1999 - 2001
    • San Francisco Bay Area

    I grew revenues 43% through cold calling, direct mail and cultivation of the customer relationship management (CRM) database.Oversaw retail and catering services of iconic San Francisco restaurant. Partnered with the Merchandising and store Operations Manager to execute a new growth plan for thei...

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  Smith & Hawken

  • San Francisco Bay Area

  • Assistant Buyer

    • 1998 - 1999
    • San Francisco Bay Area

    I collaborated with Tools Buyer in selection and development of products to meet the merchandising goals for retail, catalog, and eCommerce business units. Managed local and international vendor communications to ensure that product cost, terms, lead times, specifications and quality met agreed u...

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  Neiman Marcus Group

  • San Francisco Bay Area

  • Merchandise Coordinator

    • 1997 - 1998
    • San Francisco Bay Area

    I maximized product positioning and merchandising opportunities in the Epicure Department. Strategized with vendors to identify and buy local and regional specialty products. Coordinated with corporate buyers to fine-tune product mix and reconcile forecasting with actuals.Collaborated with Visu...

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  Einstein Noah Restaurant Group, Inc.

  • San Francisco Bay Area

  • Marketing Assistant

    • 1996 - 1997
    • San Francisco Bay Area

    Assisted VP of Marketing to set systems in place to re-organize the Marketing Department. Spearheaded a project to gather data for a chain-wide nutritional database. Established a system for customer survey analysis.Coordinated marketing programs at local stores, including newsletters and promot...

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  DFS Group Limited

  • San Francisco Bay Area

  • Merchandising Assistant

    • 1989 - 1994
    • San Francisco Bay Area

    Supported the VP of a $3 billion international luxury travel retailer, with stores in airports worldwide.Managed existing relationships with key vendors, such as Lindt, Godiva, Toblerone and Walkers Shortbread.Directed transition of catalog production from an analog, manual process to a digital, ...