Experience

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  Mi Casa Cal-Mex Cantina

  • 296 E. 17th St. Costa Mesa, CA 92627

  • Assistant General Manager

    • Sep 2013 - Feb 2020
    • 296 E. 17th St. Costa Mesa, CA 92627

    Successfully increased sales by 7% over previous year.Proven track record of improving guest dining experience by increasing employee morale and lowering employee turnover from consistent coaching and development of staff.Implemented marketing strategies to increase guest count and grow loyal customer base.Ability to lower food/beverage cost by identifying areas of waste and also successful in lowering labor costs by efficient scheduling.

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  Alaimo Construction Consulting

  • Huntington Beach, CA

  • Administrative Assistant

    • Jun 2008 - Oct 2012
    • Huntington Beach, CA

    Successfully coordinated consultations between contractor, sub-contractors and customers maintaining excellent communication to ensure satisfaction. Coordinated and scheduled sub-contractors according to project requirements.Handled material ordering and managed inventory to stay within budget

• 

  Red Lobster Restaurant

  • Garden Grove, Monrovia, City of Industry, CA

  • Culinary & Beverage/Hospitality Manager

    • Sep 2004 - Jan 2008
    • Garden Grove, Monrovia, City of Industry, CA

    Improved overall guest satisfaction by 5% over previous year.Successfully identified areas of waste and lowered food cost by 8%.Ensured established systems that impacted guest experience were properly implemented.Responsible for the implementation and execution of Harvest Donation Program with a monthly tax deduction average of $200.00.Consistently coached and supported crew in providing exceptional guest service.

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  HomeTown Buffet

  • Anaheim, Garden Grove, CA

  • Service Manager

    • Sep 2003 - Sep 2004
    • Anaheim, Garden Grove, CA

    Trained and developed Front of the House crew members in providing exceptional guest service, as well as training Back of the House in recipe adherence and food safety regulations.Controlled labor costs through monitoring hourly guest count and making adjustments accordingly.Successfully contributed in controlling food costs through proper ordering and controlling waste.Maintained daily records of food temperatures as required by HACCP and Health Department Policies and Regulations.Increased guest count by developing a positive interaction with Chamber of Commerce and the community.

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  Spaghetti Station Restaurant

  • Anaheim, CA

  • Restaurant Manager

    • Jun 1996 - Sep 2003
    • Anaheim, CA

    Responsible for hiring, training, and yearly performance reviews of employees.Successfully lowered liquor pouring cost 5% by training bartenders on drink recipe adherence and holding them accountable for keeping accurate records of spills or liquor used in recipes by kitchen staff during their shift.Increased sales by successfully developing and coordinating take-out delivery service to neighboring hotel guests.Lowered employee turn-over rate by consistently providing them with feedback on their good work performance or possibly areas of opportunity for them to do better.