Experience

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  Emirates Insurance Company

  • Dubai

  • Senior Finance Officer

    • Oct 2017 - Present
    • Dubai

    Key responsibilities:• Reconciliation of Accounts statements and sending to clients and brokers on monthly basis.• Reconciliation of Cash Accounts and General ledger control accounts.• Keeping a track on ageing of accounts.• Issuing various financial invoices to the customers.• Preparing and issuing Receipt vouchers, Credit notes, Refund Cheques, Payment vouchers, Journal Vouchers and Petty cash vouchers.• Preparing and printing various required cheques to the company’s clients and the vendors after manager’s approval.• Debtors’ collection: Follow up on collection of overdue amounts from direct clients as well as brokers.• Keeping a record of Post Dated Cheques and ensure their timely deposit.• Allocation and recon of credit card swipes from the clients.• Supporting monthly Bank Reconciliations and financial closing procedures before the assigned timeline.• Attending to walk-in customers, effectively responding to their queries over the phone calls and E-mails.• Working on broker’s commission and its payout.• Daily preparation of Bank receipt vouchers for cash deposits and funds received through online bank transfers • Daily scanning and presenting of Accounts Receivables’ cheques to bank for clearance.• Liaising and communicating with Banks and other internal departments for various issues and concerns.• Monitoring daily cash collection and ensuring their receipt issuance and bank receipt vouchers.• Knowledge transfer to junior staff.• Maintaining necessary trackers to update multiple tasks and work-in-progress to ensure its timely completion.• Supervising the cost effective maintenance of office equipment and other day to day necessities.• Filing documents and keeping it organized for easy reference.• Performing on Ad-hoc tasks assigned by the Line Manager.• Handling team to ensure PPW is received from the brokers and clients within time.• Settlement of invoices to the local and International Reinsurers.

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  Oman Insurance Company

  • United Arab Emirates
  • Insurance
  • 700 & Above Employee

  • Assistant Manager – MIS and Operations

    • Apr 2012 - Jan 2017

    Key responsibilities: Leading and managing a team of 6 members with solving day to day issues Assisting and monitoring the preparation of Auto Insurance applications for banks’ clients and broker partners and converting them to policies with timely and accurate MIS reports to meet organization and department requirements, policies and standards. Preparing daily, monthly portfolio, production and Ad-hoc reports. Publishing the reports to internal departments as well as external parties. Supporting monthly reconciliations and analyzing trends in premium turnover. Preparing monthly campaign tracking reports and RMs incentive/commission payouts. Liaising with Finance and IT department for financial payouts, UAT and IT issues of data.  Ensuring the tasks completion within set turnaround time for each process as per SLA to meet customer service expectation. Auditing the Auto policies issued across the organization. Documenting and revising SOPs and SLAs for different partners. Update policies and measures periodically to ensure compliance with the latest regulations and instructions. Ensuring periodic review of policies and procedures for continuous improvement. Meeting the clients on regular basis to ensure smooth operational flow. Maintaining necessary trackers to update multiple tasks and work-in-progress. Providing product and system training to the client as well as internal staff. Working with underwriters to amend products’ policies where necessary in order to meet client demand.  Coordinating with the underwriters for special approvals and signatures. Analysis over customer’s retention and coordinate with business accordingly..

  • Auto Insurance Officer/Underwriter (Bancassurance & Brokers)

    • Oct 2009 - Mar 2012

    Key responsibilities: Processing of Auto insurance applications for banks’ clients and delivery of related reports. Daily reporting to the partner bank, preparing & maintaining all related MIS / Reports Preparation of timely and accurate departmental MIS reports Ensuring all official records and documentation are retained safely and efficiently Delivering good customer service by responding swiftly to queries and concerns from clients. Maintaining detailed knowledge of new and existing products by liaising with colleagues. Carrying out monthly reconciliations with accuracy Coordinating with the underwriters on ad hoc requirements Preparing CRM Reports using Seibel CRM System

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  Kent RO Systems Ltd.

  • India

  • Financial Analyst

    • Jul 2008 - Jan 2009
    • India

    - Collecting and analyzing the records of past and present operations- Making daily and monthly reports- Analyzing trends in revenues and expenses- Coordinating with the management team on ad hoc requirements- Analysis of market and brand profitability with geographic split.- Preparing cost centers and departmental monthly Profit & Loss and Expenses reports- Integrity of monthly management reporting to the business management team- Ensuring integrity and accuracy of the financial statements and compliance with finance policies and procedures.

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  Vodafone Essar Cellular Limited

  • India

  • Customer Relationship Officer

    • Aug 2004 - Jan 2006
    • India

    - Identify and provide input on unique or recurring customer problems- Handling inbound/ outbound calls, Solving customer queries- To meet the customers’ needs & provide customer satisfaction- Giving detail information about the product & services- Maintaining customer profiles and follows up with customers