Experience

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  Naxum Online Marketing Services, LLC

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Sales Champ

    • Sep 2023 - Present

    • Hunt new relationships or clients and referral agents.• Research existing opportunities in Basecamp and find new connections.• Book discovery meetings and asking questions.• Identify possible referral partners.• Call and send out messages to all leads/prospects.• Attend/Host discovery, contract and funded meetings.

  • Technical Production Manager

    • Feb 2023 - Sep 2023

    • To attend client sprint calls and meetings.• To troubleshoot client requests.• To write user stories and assign them to team members.• To facilitate communication between the team and client portal and a 3rd party integration.• Point of escalations for Core-Tech Leadership.• Assembly of Core Tech platform requirements and translation of client's expectations into complete and accurate user stories.• Conduct Core tech tasks QA.• Set client's ETA for milestone and work order requests.

  • Project Manager

    • Feb 2022 - Feb 2023

    •Serves as a bridge of communication between the development team and clients via Basecamp and Zoom.•Collects user story requirements for client’s platform production and post-production requests.•Troubleshoots and assigns live and broken errors to the development team for fixing.•Facilitates client platform training.•Documents minutes of client meetings.•Output Quality Assurance.

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  GoToPublish

  • United Kingdom

  • Project Manager

    • Feb 2018 - Jan 2022
    • United Kingdom

    • The main point of contact of authors once a publishing or marketing service is purchased.• Responsible for managing the entire publication process, keeping the author informed/updated with the book’s progress.• Will gather and prepare all the materials needed like manuscript, cover design etc.•Review manuscripts submitted by authors to assess their readiness for publication.•Coordinate all aspects of the publishing process, from manuscript submission to final product delivery.•Create and maintain project timelines, ensuring that deadlines are met, and authors are informed of progress at each stage.•Collaborate with authors to refine their manuscripts through editing and proofreading services.•Collaborate with graphic designers and layout specialists to bring the author's vision to life.•Ensure that your book is created, designed, and published smoothly and efficiently.

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  Author Solutions, LLC

  • Publishing Specialist

    • Sep 2015 - Feb 2018

    • The main point of contact during the production stage.• Responsible for managing publication process, keeping the author informed/updated with the book’s progress in production.• Assists in book revisions and corrections during production stage• Ensure that your book is created, designed and published smoothly and efficiently.

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  Teleperformance

  • Philippines

  • Senior Subject Matter Expert - EXPEDIA.COM

    • Feb 2012 - Aug 2015
    • Philippines

    • Responsible for providing assistance to agents as the next level of escalation.• Providing agents with an additional resource for expertise in resolving customers issues.• Coordinating with Team Supervisors to identify agents that need re-training.• Educate agents with internal policies and procedures to help with their performance• Handle consultations, processes and escalations.

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  Aegis People Support

  • Customer Service Representative - EXPEDIA.COM

    • Feb 2010 - Jan 2012

    • Provide support to customers via phone, email, chat, or other communication channels.• Assist them with inquiries, booking changes, cancellations, refunds, and other travel-related issues.• Handle customer complaints and concerns effectively, striving to provide prompt and satisfactory resolutions. This may involve troubleshooting technical issues, addressing billing discrepancies, or resolving booking errors.•Offer accurate and up-to-date information about travel destinations, flights, hotels, car rentals, vacation packages, and other travel-related services offered by Expedia.•Facilitate rebooking and payment processes for customers, ensuring that transactions are completed accurately and securely.•Handle payment disputes or issues related to billing and refunds.•Manage customer reservations, including making changes, updating details, and confirming bookings with airlines, hotels, car rental agencies, and other service providers.