Experience

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  Ohio Valley Flooring

  • Mason, Ohio

  • Inventory Control

    • Mar 2015 - Present
    • Mason, Ohio

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  Aero Fulfillment Services

  • Blue Ash & Fairfield, OH

  • Client Experience Manager

    • Jun 2013 - Feb 2015
    • Blue Ash & Fairfield, OH

    Aero Fulfillment acquired Triplefin's CPG business in June 2013. My tenure continued with the company.Responsible for managing client programs ensuring Aero Fulfillment successfully delivers contracted outsourced solutions including e-commerce, order management systems, product, sample and literature fulfillment services, sales and marketing support services, customer care, financial management and innovative IT services.

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  Triplefin

  • United States
  • Pharmaceutical Manufacturing
  • 1 - 100 Employee

  • Account Manager

    • Jul 2008 - May 2013

    Responsible for managing CPG client programs ensuring Triplefin succesfully delivers contracted outsourced solutions including e-commerce, order management systems, product, sample and literature fulfillment services, sales and marketing support services, customer care, financial management and innovative IT services. I have worked internally training our team on the ISO training program and other new applications Triplefin has implemented.

  • Sunny Delight Customer Service

    • Jun 2006 - Jun 2008

    Coordinated daily needs of the Sunny Delight sales and logistics teams in order to insure the distributor, sales and retailers orders were processed and delivered as expected. Trained new employees on the processes and how to effectively manager the Sunny delight business model.

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  Sara Lee Foods

  • Cincinnati

  • Customer Service Account Manager

    • Jan 2000 - Jun 2006
    • Cincinnati

    The Customer Service Account Manager has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts. This process begins with the placement of an order and involves all aspects through the receipt of final payment for that order. The CSAM manages this relationship by: a) becoming intimately familiar with the customer's organization, product needs, processes and procedures; b) analyzing historical data, marketing and account trends; and c) forecasting inventory needs. This information if then used to design efficient and cost-effective business solutions for the benefit of both the customer and Sara Lee, which ultimately result in improved customer relations and generates new or continued sales.