Experience

• 

  Cali Floors

  • United States
  • Building Materials
  • 100 - 200 Employee

  • Manager, Business Systems

    • Dec 2023 - Present

  • ERP Systems Administrator

    • Feb 2020 - Dec 2023

• 

  NTN Buzztime

  • United States
  • Broadcast Media Production and Distribution
  • 100 - 200 Employee

  • Project Manager, Business Automation & Account Management

    • Feb 2019 - Feb 2020

    Responsible for the maintenance and evolution of Buzztime’s ERP Solutions and the management of external projects with partners, customers and vendors. Also responsible for managing the customer lifecycle; including onboarding, training, renewal and managing the customer success team. This role also requires a close working relationship with internal and external cross-departmental teams on projects and initiatives that play a key role in achieving the company goals.

  • Project Manager, Business Automation

    • Oct 2018 - Feb 2020

    Responsible for the maintenance and evolution of Buzztime’s ERP Solutions and the management of external projects with partners, customers and vendors. This role also requires a close working relationship with internal and external cross-departmental teams on projects and initiatives that play a key role in achieving the company goals.

  • Enterprise Operations Manager

    • May 2017 - Oct 2018

    Responsible for Buzztime’s highest profile clients; helping to ensure their success implementing our technology and services and providing them with best-in-class service. I work closely with internal and external cross-departmental teams on projects and initiatives that play a key role in achieving the company goals and exceeding our customers’ expectations. • Manage new restaurant openings and upgrades for all Enterprise customers• Communicate and work closely with legal team to ensure all contracts are up to date and executed accurately• Act as the team liaison to internal and external stakeholders• Coordinate with Field Service department and Operations/Logistics to ensure all installation and project deadlines are met• Work directly with Customer Support Manager and Director of Customer Service to create SOP’s to exceed expectations • Improve processes and policies in support of organizational goals; including providing assistance in the development and improvements of CRM to ensure the program is utilized in way that supports the organizational goals• Assist in the development of strategic plans for the rollout and continued support of Enterprise Products.• Work as Project Manager on major Enterprise initiative within Buzztime and with Enterprise customers. • Be main point of contact for and manage operational relationships between Enterprise customers and Buzztime.• Work with multiple teams across the organization to create and coordinate the implementation, onboarding and support of Enterprise initiatives.• Manage Platform Services provided to Buzztime Enterprise customers – QA testing, release to production, billing and payment of services.• Contribute to overall Enterprise Enablement strategy – managing Enterprise Enablement projects from start to finish; with a focus on timeliness, budget and quality

  • Global Account Manager

    • May 2015 - May 2017

  • Lead Account Executive

    • Nov 2010 - May 2015

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  ORANGE COUNTY PROBATION DEPARTMENT 2008-2009

  • Deputy Juvenile Correctional Officer

    • Jan 2008 - Jul 2009

    Provide protection to the community through enforcement of court ordersand institutional rules of conduct while supervising minors housed in juvenile institutions. Conducted crisis intervention, counseling and assessed minors' needs Drafted detailed incident reports and conducted extensive interviews Responsible for training newly hired staff in compliance with all peace officer rules and regulations

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  TECHNICAL CABLE CONCEPTS, INC

  • Sales Assistant/Customer Service

    • Aug 2005 - Jan 2008

    Oversaw administrative support for Sales Managers, the President andAccount Executives. Created, organized and maintained all client files Accountable for international purchases of goods in compliance with all import legal regulations Maintained detailed excel spreadsheets for various departments; including all file management and organization

• 

  It's A Grind Coffee, Inc.

  • Franchise Development Administrator & Store Manager

    • Jun 2001 - Feb 2005

    Provided administrative and secretarial expertise tothe Senior Vice President of Franchise Sales and the Director of Real Estate and managed the daily operations of a highvolume sale coffee house. Worked side-by-side with legal department, drafted and prepared all legal documents pertaining to the sale of a franchise Oversaw all interviews, meetings and presentations with potential franchise clients Maintained detailed organization of all highly confidential real estate files, created excel spreadsheets with pertinent real estate information for the use in meetings and presentations