Experience

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  Mt. McKinley Bank

  • Personal Banking Specialist

    • May 2023 - Present

• 

  doTERRA International LLC

  • Alma, Georgia

  • Wellness Advocate

    • Aug 2017 - Present
    • Alma, Georgia

• 

  FLORIDA BEEF INC

  • Alma, GA

  • Office Assistant

    • Feb 2018 - Apr 2019
    • Alma, GA

    Enter bills into Quickbooks and pay bills/print checks. Create purchase orders using Quickbooks. Invoicing and emailing to customers using QuickBooks. Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintain paper files and filing system. Maintain the front desk and reception area in a neat and organized fashion. Make copies, send faxes. Organize files, develop spreadsheets, fax reports and scan documents. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.

• 

  Alma-Bacon County Public Library

  • Alma, GA

  • Library Clerk

    • Aug 2016 - Feb 2018
    • Alma, GA

    Maintained up-to-date knowledge of library policies. Expressed appreciation and invited patrons to return to the library. Guaranteed positive customer experiences and resolved all patron complaints. Organized the library by returning all items to the proper place.

• 

  Florida Beef

  • Alma, GA

  • Receptionist

    • Aug 2014 - Aug 2016
    • Alma, GA

    Enter bills into Quickbooks and pay bills/print checks. Create purchase orders using Quickbooks. Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintain paper files and filing system. Maintain the front desk and reception area in a neat and organized fashion. Make copies, send faxes. Organize files, develop spreadsheets, fax reports and scan documents. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.

• 

  Blockbuster

  • United States
  • Retail
  • 700 & Above Employee

  • Store Manager

    • Jun 2012 - Jun 2013

    Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Delivered excellent customer service by greeting and assisting each customer.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.

  • CSR/Assistant Store Manager

    • Oct 2006 - Jun 2012

    Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained new employees. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Assisted customers in finding out-of-stock items.Regularly sought opportunities to up sell and add on additional merchandise.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Took special orders in person and over the phone to generate additional revenue.Processed merchandise returns and exchanges.

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  Douglas Mortgage Serivce

  • Douglas, GA

  • Loan Processor

    • Jan 2003 - Apr 2003
    • Douglas, GA

    Interviewed an average of 3-4 mortgage loan applicants per month. Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options.

• 

  The Alma Times

  • Alma, GA

  • Typesetter

    • Sep 2001 - Mar 2002
    • Alma, GA

    Faxed information, answered phone calls, filled necessary paperwork, customer service. Typed all information needed for the deadline for printing the newspaper.