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Shawna Koch
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Bio
Experience
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First Community Bank of the Ozarks, Member FDIC
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Branson, MO
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Loan File Clerk
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Jan 2021 - Present
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Branson, MO
I am responsible for loan funding and servicing. I facilitate the funds from Loan Control to the loan and disburse funds accordingly. I fund construction draws, assist customers with loan payments and questions. I assist in tracking loan exceptions, escrow accounts, and delinquencies. I provide weekly reports for our Loan Committee meetings. I have cash handling and teller experience within this role as well.
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VF Outlet
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Branson, MO
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Assistant Store Manager of Customer Experience
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Oct 2010 - Dec 2020
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Branson, MO
I was responsible for Customer Experience in our store. This entailed training employees and instilling a culture of speed, spirit, and smile to ensure our customers had a stellar shopping experience. I managed daily cash handling, deposits, opening and closing of the store, safety, and policy and procedures. I was responsible for weekly sales goals and Customer Service scores. Our store was ranked consistently 5th in the company out of 80 plus stores each month.
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Education
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Ozarks Technical Community College
Associate of Arts and Sciences - AAS, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
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Industry Focus. “Banking”
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