Experience

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  Fittings Unlimited, Inc.

  • Dallas/Fort Worth Area

  • Corporate Inside Sales / Customer Care Manager

    • Jun 2017 - Present
    • Dallas/Fort Worth Area

    National Inside Sales / Customer Service ManagerOversee inside sales, customer support performance with assistance of our ERP, CRM and Call Center dashboard.Develop KPIs and train staff so that the department can meet those KPIsResponsible for interviewing, hiring and training new staff.Provide senior management with reporting in regards to performance metrics.Perform workload analysis and scheduling to ensure success.

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  Electronic Consulting Services

  • Greater Memphis Area

  • Customer Care / Project Management and Planning Manager

    • Nov 1998 - Dec 2016
    • Greater Memphis Area

    I started in 1998 as a Technical Information Specialist. After that, I was a Computer Systems Analyst. I am now the Manager of the Customer Care / Technical Support Department.I work for Electronic Consulting Services, contracted to the United States Postal Service, National Customer Support Center.

• 

  United States Navy

  • Machinist / Cryrogenic Tech

    • Apr 1992 - Oct 1998

    What a great experience. I have been all over the world - Iceland, Greece, Turkey, Spain, UAE, Nothern Canada, Puerto Rico, Cuba, The Virgin Islands, Italy, Middle East, Suez Canal, & FranceI was a ship's Machinist Mate for the first 2 years and I was a O2/N2 Liquid Oxygen / Liquid Nitrogen Cryogenic Technician for the last 4-1/2 years.I was on a Frigate , the USS McCandless (FFT-1084) and an Aircraft Carrier, the USS Roosevelt (CVN-71).I was stationed in Great lakes-IL, Ingleside-TX, Norfolk/Portsmouth-VA and Keflavik, Iceland.