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Shawn Exzabe profile image

Shawn Exzabe

Training/Property Manager at West Coast Self-Storage
Intro Book
Hospitality management expert with extensive experience in hotel management and customer satisfaction.
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Location
University Place, Washington, United States, US
Skills
  • Resorts
  • Hospitality Industry
  • Hospitality Management
  • Customer Satisfaction
  • Rooms Division
  • Show all
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Bio

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Shawn Exzabe is a seasoned hospitality professional with extensive experience in hotel management, customer satisfaction, and leadership. He has held various roles in resorts, hotels, and self-employment, including General Manager, Property Manager, and Front Office Manager. Shawn has a strong background in hospitality management, with experience in rooms division, food and beverage, engineering, and sales and marketing. He is certified in First Aid, CPR & AED, and has training in BE EPIC and Hospitality NOW.

Credentials

  • BE EPIC Trainer
    Grand Pacific Resorts
  • First Aid, CPR & AED Certified
    -
  • Hospitality NOW Trainer
    Wyndham Vacation Ownership
  • IEHA
    IEHA (International Executive Housekeeping Association)

Experience

  • West Coast Self-Storage
    • Dupont, Washington, United States
    • Training/Property Manager
      • Aug 2021 - Present
      • Dupont, Washington, United States

  • Silver Cloud Hotel Tacoma at Point Ruston Waterfront
    • Front Office Manager
      • Mar 2021 - Aug 2021

  • West Coast Self-Storage
    • Washington, United States
    • Property Manager
      • Oct 2020 - Mar 2021
      • Washington, United States

  • Self-employed
    • University Place, Washington, United Stat
    • Home Caregiver
      • Apr 2020 - Mar 2021
      • University Place, Washington, United Stat

  • Trading Places International, VRI, Marriott Vacations International
    • Kihei, Maui
    • Resort General Manager - Maui Schooner Resort
      • Jun 2017 - May 2020
      • Kihei, Maui

  • Grand Pacific Resorts, Hanalei Bay Resort
    • Princeville, Kauai
    • Assistant General Manager
      • Jul 2016 - May 2017
      • Princeville, Kauai

      Successfully set strategic direction for all resort functions, including: guest services, bell/valet, housekeeping, maintenance/engineering, food and beverage.

  • Wyndham Vacation Ownership
    • Wyndham Vacation Resorts, Bali Hai Villas, WorldMark,The Camlin Seattle
    • Guest Services Manager/Executive Housekeeper
      • Oct 2012 - Jul 2016
      • Wyndham Vacation Resorts, Bali Hai Villas, WorldMark,The Camlin Seattle

      Lead and enhance overall strategy, performance and daily operations of the housekeeping division, including: recruitment, training, development and implementing new standard operations procedures and programs to maximize guest satisfaction. Own and deliver on team productivity metrics.

  • Wyndham Worldwide
    • Hawaiian Islands
    • Guest Services and Exec/Housekeeping Manager, Kaeo Kai, Shearwater, Makai, Bali Hai Villas Resorts
      • Feb 2011 - Oct 2012
      • Hawaiian Islands

      Co-department management of daily operations and successes of Guest Services and Housekeeping divisions. Ensured collaborations of departments to meet and exceed standard operating procedures and GSI scores. Raised GSI scores by empowering teams to deliver highest level of guest service and responsiveness to guest feedback to deliver overall exceptional guest experiences.

  • Emerald Queen Resort & Casino
    • Tacoma, WA
    • Restaurant Manager
      • Feb 2012 - Aug 2012
      • Tacoma, WA

      Manage/Oversee Food & Beverage Outlets

  • Makaha Resort and Golf Club
    • Hawaiian Islands
    • Assistant Director Of Food And Beverage
      • Apr 2009 - Feb 2011
      • Hawaiian Islands

      Achieved top line revenues while controlling costs and showing positive profit results that exceeded goals. Responsible for scheduling, inventory, monthly meetings, special events, productivity, revenue reports and recruitment.

  • Ko Olina Resort & Marina
    • Hawaiian Islands
    • Operations Manager
      • Feb 2006 - Dec 2007
      • Hawaiian Islands

      Successfully set strategic direction for all resort functions, including: rooms division, food and beverage, engineering, and sales and marketing.

  • Alamo/National Car Rental
    • Hawaiian Islands
    • Operations Manager
      • Jul 2003 - Jan 2006
      • Hawaiian Islands

      Increased market share, controlled fleet, met and exceeded profitability targets, exceeded customer service goals and developed staff for Kauai and Oahu locations. Ensured facilities met and exceeded brand standards providing customers with a quality, safe, enjoyable and overall exceptional customer experience of all services. Conducted daily walkthroughs and quality assurance checks of front desk, fleet, equipment and public areas.

  • Marc Resorts Hawaii
    • General Manager, Diamond Head Beach Hotel & Waikiki Royal Suites
      • Feb 2001 - Jul 2003

      Ensured overall strategic and financial success of the resorts.

    • Executive Housekeeper, Marc Suites Waikiki and Hawaiian Monarch Hotel
      • Aug 1999 - Feb 2001

      Led successful day to day operations in the housekeeping departments of both resorts. Ensured cleanliness of all resorts' areas. Managed team of housekeeping associates in compliance with labor laws and Company standards. Acted as a Relief Guest Services Manager and Resort Manager on Duty.

  • Various Hospitality Companies
    • Hawaiian Islands
    • Executive Housekeeper/Food & Beverage Manager
      • Aug 1985 - Aug 1999
      • Hawaiian Islands

Education

  • 1979 - 1982
    Waianae High School

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Industry Focus. “Hospitality”

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