Experience

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  Thryv

  • St Petersburg, Florida, United States

  • Senior Business Analyst

    • Nov 2017 - Nov 2023
    • St Petersburg, Florida, United States

    Managed offshore, outsourced vendor production across 3 countries including reporting and analytics for vendor activities, documentation, online and in-person training. Handled Jira incident and service requests, implemented Enterprise Change Management requests, implementation of marketing drive...

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  YP, The Real Yellow Pages®

  • Tucker, Georgia, United States

  • Senior Manager, Publishing & Design Services

    • Jun 2012 - Nov 2017
    • Tucker, Georgia, United States

    Managed offshore, outsourced vendors and provided and direct oversight of publishing and graphics production teams spread throughout the US in the YP nationwide footprint.• Negotiated service level agreement and managed transition activities in support of offshore outsourcing initiatives. • Manag...

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  National Football League (NFL)

  • Atlanta, Georgia, United States

  • NFL Purple Hat

    • Aug 2014 - Oct 2017
    • Atlanta, Georgia, United States

    Employed seasonally by the NFL for home Atlanta Falcons games. Managed and supported DVSport and Microsoft hardware and software, facilitating the capture and distribution of still images and videos of plays to both home and visiting coaches and players, both on the sidelines and in coaches' ...

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  Atlanta Falcons

  • Atlanta, Georgia, United States

  • Stillshot Technician

    • Aug 2015 - Feb 2017
    • Atlanta, Georgia, United States

    Seasonal Atlanta Falcons employee for away games. Operated DVSport workstations and provided pre and post snap still images and video to Microsoft Surface tablets with down and yardage statistics. Direct interaction with coaches and players to supply the images and videos in the required time fra...

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  AT&T Advertising Solutions

  • United States
  • Advertising Services
  • 700 & Above Employee

  • Senior Manger, Internet Operations

    • Dec 2011 - Jun 2012

    Responsible for generating data analysis for operational and business decisions. Lead logistics efforts and business needs within groups, including business continuity planning, invoicing, process plans and project management.• Managed logistics, hardware and software assets for internet fulfillment organization. • Maintained organizational metrics and data for daily reporting; including on-boarding and de-boarding processes for on-site vendor personnel. • Managed customer-interfacing letters content and distribution, and group inbox archiving; image mining processing for website art library. • Served as Plan Steward for Business Continuity Planning.

  • Senior Manager, Publishing & Design Services

    • Dec 2007 - Dec 2011

    Responsible for leading Publishing Operations departments, consisting of five teams and 90+ employees to produce Yellow Page books for the southeast region within the AT&T footprint.•Managed day-to-day processing for the Pagination, Quality Control, Covers & Customer Guides, •Consumer Information Pages and Graphics teams. •Reduced closing timelines from 15 days to 2 days. •Resolved escalation and managed late sales and extension requests. •Produced all covers, premium space and regulated front of book customer guides.•Managed custom projects for Sales, Marketing and Senior Leadership groups, including customer-facing products, sales boards, special events (Peachtree Road Race, Food Drives, etc) and other AT&T branded promotions.

  • Senior Business Analyst

    • 2000 - Dec 2007

    Liaison between end user community and programming teams. Responsible for trouble shooting, functional design, gathering business requirements, documentation and testing of publishing systems enhancements and troubles.• Liaison between end user community and programming team for multiple publishing systems - Systems include: Contract, Graphics, National, Service Order, Book Close, White and Yellow Page Extract, Mass Change Jobs, Captions, Geocode, Independent Listing Feed, Internet Extract and all Internet fulfillment related processing.• Conducted sanity testing of systems for scheduled and emergency releases.• Integrally contributed in AT&T system consolidation to allow for cross regional yellow page and internet sales, keying and fulfillment. Hosted business requirements meetings, created test plans, conducted UAT. • Devised and implemented data integration processes for regional integration of yellow page.com heading category structure.• Integrally involved in BellSouth conversion of internet and yellow page fulfillment workflows and systems into AT&T systems. Hosted business requirements meetings, created test plans, conducted UAT.

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  Bellsouth Advertising and Publishing

  • Publishing Manager

    • Nov 1997 - 1999

    Responsible for supervising and directing a unit of Directory Artists and National Publishing Representatives of display ad and order creation towards district and departmental objectives.• Managed tracking of artist and clerical efficiency, production and accuracy. Including daily unit output and accuracy, correction cycle, problem solving, decision making, book closing activities, developing team environment and working with peers to meet company objectives and to improve financial performance.• Provided maintenance and installation of printers, graphic and clerical stations.• Resolved software troubles and workflow conflicts; working with system administrators to resolve graphic and publishing issues; training artists, clerks and supervisors on various programs and software updates.

  • Directory Artist

    • May 1996 - Oct 1997

    Responsible for design, layout and creation of art in the BellSouth Real Yellow Pages• Proficient skill in Adobe Illustrator and Photoshop on both Apple and PC platforms• Created production and spec advertising• Highlights: More than Satisfactory performance rating throughout tenure; qualified for customer interaction, sales support and management assessment.