Experience

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  Omnicare, a CVS Health company

  • 444 N 44th St

  • SR AR Specialist-Private Pay

    • Aug 2017 - Present
    • 444 N 44th St

    As an Accounts Receivable Specialist responsible for monitoring the receivables on patient accounts in a long term care setting. It is essential to ensure patient financial services are handled properly. Responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. Additional responsibilities include collecting payments, scheduling payments and reviewing resident’s statement of account for accuracy of charges and proper account handling. As part of the Private Pay team you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances. The Accounts Receivable Specialist on the Private Pay team is responsible for: Supporting long term care residents, responsible parties and facilities.Verifying and collecting information for account specific billing, insurance and coding.Updating and documenting customer accounts designated in work campaign.Verifying accuracy of existing account standing and progress accounts accordingly.Conducting outbound calls to reconcile account issues and outstanding account balances.Ensuring compliance through strict adherence to federal and state laws, as well as company policy.Processing payments and following up on postings.Participating in corporate campaign strategies to further leadership led initiatives.Assisting with internal and external requests with exceptional customer service.Effectively managing independent workflow.Utilizing effective prioritization and organization skills.Thinking critically and understanding appropriate points of escalation.Regularly meeting or exceeding productivity goals as determined by leadership.Effectively multitasking in a fast paced production environment.Navigating multiple software programs and windows simultaneously.

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  American Airlines

  • Security Awareness Coordinator

    • Jun 2015 - Oct 2016

    Responsible for assisting the Security Awareness Program and the PCI Training Program with enterprise security training and awareness initiatives including, but not limited to communications, emails, SharePoint site, write-ups (company newsletter), and a Security Awareness newsletter. The Security Awareness Coordinator is part of a team that drives an effective security awareness and communications program targeting all business units Information Technology, support staff, and security divisions. Basic technical aptitude and business insight as well as the ability to work with diverse teams. Become a liaison with multiple areas to implement existing methods & processes, and potentially help develop new ones for raising awareness, assisting with education, and establishing metrics. Adapt and work in a rapidly changing environment and able to relate Security practices with business objectives.Strategic vision, tactical techniques, and collaboration to garner executive-level support and employee action. The Security Awareness Analyst is an excellent communicator across multiple levels ranging from executives through all business units and staff. Supporting the Security Awareness Program Manager & Lead in the journey to: Ensure all regulatory and compliance requirements for security training an awareness are met Extend beyond regulations to drive behavioral change into the business and inspire a security culture Create innovative security training and awareness campaigns through the use of solution provider and custom developed-tools which are designed to be flexible and adaptable across a diverse employee population (executives, information technology, sales, finance, developers, etc.) Create baseline foundational training and awareness campaigns required for all employees but also adapt and tailor campaigns.

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  University of Phoenix

  • Student Representative

    • Oct 2013 - Feb 2015

    Advocate for education. Provide student-centric focus. Guide students in choosing educational goals and provide quality customer service. Ensure students are provided with appropriate workshops, resources, and time management skills. Encourage and support new students in attaining goals and progressing in their education.• Strong interpersonal relationship-building skills, enthusiasm for higher education issues and be driven to provide an optimal customer experience. • Effectively manage and perform work remotely from a home-based office or in office with limited local supervision while remaining accountable to key performance outcomes on a consistent basis.• Demonstrate integrity and outstanding judgment in all business matters. • Strong interpersonal skills, ability to communicate professionally, persuasively and confidently over phone, e-mail and public speaking environments. • Excellent command of professional presentation skills and be comfortable presenting to groups both large and small. • Ability to work collaboratively across departments, functions and cultures.• Demonstrates the attitude and aptitude of a coachable self-starter who takes responsibility for personal and professional development, including acquiring deep and broad product knowledge and who has a willingness to learn and apply new skills.• Demonstrate the ability to perform work using a headset at a computer terminal for 6-8 hours a day, set-up/break-down trade show-like booths and function in an environment with constant interruptions. • Computer literate with the ability to rapidly learn and effectively utilize proprietary software applications. • Ability to accurately document time critical required data in a CRM.

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  Newhart Orthodontics

  • Accounts Receivable Manager

    • Jan 2010 - Sep 2013

    Accounts receivable manager for largest orthodontic practice in southern California. Work with patients on delinquent accounts and create new payment plans, monthly balancing and statement processing, collections, customer service.• Monitors and works the aged accounts receivables aggressively to improve cash flows and meet the aged accounts receivable goals. • Manages operating budgets to standards as established by the company. • Adheres to the Cash Control Policy to safeguard company assets. • Completes the following administrative functions in an accurate and timely manner: • Daily balancing, deposits, and accounting• Provides outstanding customer service and maintains positive patient relationships. • Sets example for the office staff and works toward the goal to achieve no patient complaints. • Provides leadership and develops sustaining relationships with the Managing and Associate Dentists by facilitating communication between office staff, central support services staff, and senior management with the objective to obtain low levels of staff turnover, no staff complaints, and a positive team environment in the office. • Provides accurate and timely information, verbally and/or in writing, to the Dentists, office staff, central support services employees, and senior management as requested. • Performs the necessary staff functions to insure effective daily operations in the assigned office.

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  Panhandle State Bank

  • Information Security Administrator and Disaster Recovery Coordinator

    • Aug 1998 - Jun 2008

    Test disaster recovery software, training on disaster recovery, mock disasters for every branch and department, government rules and regulations/compliance for information security, procedure, training, and policy revisions, training of employees, accounting and finance, accounts payable, management and supervision, job share, 10 key. Multiple training courses online and annual ABA Training seminars. Project plans, customer service, and bookkeeping. • Security strategy - Assess, design and implement a security strategy and governance program framework that describes the process, controls, organization and infrastructure to manage information security related concerns. Security implementation - Design, implement and integrate security solutions to address enterprise risks and exposures. • Work with internal and external auditors every 3 months.• Four years in accounting and finance department working with bank wire transfers, bank investments, and reconciling bank accounts.• Security governance - Design and implement security policies, procedures and standards that describe pragmatic, risk-based mechanisms to maintain the confidentiality, integrity and availability of information systems and the data processed therein. • Security monitoring - Design and implement security solutions to monitor the efficiency and effectiveness of security operations, controls and infrastructure. Project planning - project charters, project plans, staffing and resource requirements, budgets and timelines • Manage engagement communications - executive dashboards, status reporting, issue & risk tracking Perform basic supervisory duties to mentor and coach junior staff. Develop people through effectively delegating tasks and providing guidance to staff.Research and analysis ongoing for customers, bookkeeping, information security, risk and fraud.

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  House of Fabrics

  • Store Manager – House Of Fabrics

    • Jan 1987 - Jan 1992

    Provides leadership that drives the customer experience, overall operational execution and total store results. Drives results by developing and executing short term action plans and long term strategies. Leads company initiatives and ensures maximum productivity, profitability and compliance with company policies and procedures.  Responsible for inventory yearly, scheduling, hiring employees, annual reviews, processing, daily, weekly, monthly and quarterly paperwork. Increased Sales and morale in the employee ranks by helping them on a daily basis. Everyone was treated the same, with respect and honor. Worked and processed several 40% sales within the company and grossed sales for one day surpassed $40,000.00.  Cross trained several employees and they were able to run their own stores within a year of being trained. Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:  Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences  Manages associate relations within the total store and communicates effectively with district manager Sales Leadership Team, associates and peers, including cascading relevant information to direct reports and partners with district manager to establish clear performance goals and objectives  Ensures high quality execution and facilitation of sales education materials and selling strategies

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  Bentwood Farms, Inc

  • Barn Supervisor

    • Jan 1980 - Jan 1987

    Worked with quality show horses in the Arabian horse industry. Traveled theUnited States and Canada with the horses for shows. Exercised horses into quality shape and showmanship. Prepared horses forannual sales. In the last sale worked, one horse sold for $2.1 million dollars.