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Bio

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Shaun Smith is a seasoned IT professional with extensive experience in managed services, virtualization, cloud computing, and infrastructure management. He has held various roles, including Senior Account Manager at Millgate, EMEA - Managed IT Services at Pink Elephant EMEA, and Account Manager at Service Express. Shaun has also worked at The ICC Group, Ham Baker Group, Concorde IT Group, and Kingsburgh Limited. He holds certifications in Business Information Technology, ITIL V3 Foundation Level, Microsoft Sales Specialist, NetApp Sales Professional, SonicWall Certified Security Administrator (CSSA), and Veeam Sales Professional.

Credentials

  • FDa - Business Information Technology
    -
    Aug, 2016
    - Apr, 2026
  • HNC - Business Information Technology
    -
    Aug, 2015
    - Apr, 2026
  • ITIL V3 Foundation Level
    -
  • Microsoft - Sales Specialist
    -
  • NetApp - Sales Professional
    -
  • SonicWall - Certified Security Administrator (CSSA)
    -
  • Veeam - Sales Professional
    -

Experience

  • Millgate
    • Sheffield, England, United Kingdom
    • Senior Account Manager
      • Apr 2024 - Present
      • Sheffield, England, United Kingdom

  • Pink Elephant EMEA
    • Reading, England, United Kingdom
    • EMEA - Managed IT Services
      • Jan 2024 - Mar 2024
      • Reading, England, United Kingdom

  • Central Technology
    • United Kingdom
    • Account Manager
      • Feb 2023 - Dec 2023
      • United Kingdom

      At Central Technology, our goal is to help our clients achieve their business objectives by leveraging the latest advancements in cloud technologies.As a leading provider of cloud services, Central Technology specialize in helping businesses across various industries improve their operations, increase efficiency, and drive growth.Central Technology comprehensive suite of cloud services includes cloud hosting, Microsoft 365 migration and support services, Veeam backup solutions, and much more.Central Technology own team of certified experts are committed to providing the highest quality of service to our clients. This UK-based support team is available around the clock to provide proactive support, monitoring, and maintenance of your cloud infrastructure.To learn more about how Central Technology can assist your business thrive with our comprehensive suite of cloud services contact me via email at [email protected]

    • Account Manager
      • Jan 2022 - Jan 2023

      Service Express acquisition of The ICC Group.

    • Head of Enterprise Solutions
      • May 2017 - Jan 2022
      • Wetherby

      ICC is a global information technology solutions provider based in the North of England. We have extensive experience in providing systems & support over numerous industry sectors. Our services include:Configure-to-Order (CTO) Servers:We have over 15 years experience in producing configure to order servers. Whether it be a refurbished HP server or one of the new Dell PowerEdge servers, we can configure it to your exact requirements.Parts Supply:Our sales team can help with identifying the correct part for you; part number confirmation, parts identification and alternate part recommendations can be supplied. In the unlikely event that we do not have the product you require in stock, we have a worldwide network of approved suppliers to locate that hard to find part.IT Support:From fully-managed solutions, through network monitoring, remote support and all the way to ad-hoc break/fix services, our engineers provide you with support tailored to your needs, at the highest quality around.Professional Services:Our professional IT services help you revamp your IT environment and will give you non biased independent advise, solving business system problems making your organisation more effective and efficient, and ultimately more profitable.

  • Ham Baker Group
    • Stoke on Trent
    • Group IT and Communications Director
      • Apr 2012 - May 2017
      • Stoke on Trent

      Company OverviewHam Baker Group is a market leading, global organisation dedicated to the design and manufacture of innovative products for the water and waste water markets.ResponsibilitiesResponsible for the planning, direction, management and oversight of all activities and operations of the IT and Marketing Departments.Definition and implementation of IT strategy including management of system development and upgrade paths.Corporate system policy planning, implementation and development of associated IT policies, procedures and practices.Planning, management and execution of company technology projects Management of all software installations and implementations.Planning, management and execution of company marketing activiites across all businesses within the Ham Baker Group.

    • Sales Manager
      • May 2000 - Apr 2012

      Working closely with the account base of Concorde IT Group to develop technology solutions and services as to optimize their current infrastructure and gain the maximum benefit from their investment in IT. Concorde IT Group is a leading UK based IT support and managed services provider, we are committed to customer service and dedicated to helping our customers outperform their competition. Concorde has strategic alliances with most leading manufacturers including HP, NetApp, VMWare, Veeam, Citrix, Cisco, and Sonicwall. Using our unparalleled experience and through innovative and flexible IT solutions we help our customers maximise their investment in IT. Concorde works with some of the UK's most successful companies in helping them do more with less and retain their competitive advantage. Our specialties include: SpecialtiesServer and Storage Solutions Virtualisation Technologies Life Cycle Solutions and Deployments Infrastructure Refreshes Networking Solutions Managed Services

    • Account Manager - North England
      • Apr 1996 - Apr 2000

      Kingsburgh were the largest UK indirect supplier of Digital Intel products and Siemens Nixdorf Servers. They also supplied a range of other manufacturers PC's, servers and networking products.My role at Kingsburgh was to startup a new office location within Hull to provide a service level approach based on delivering Tier1 manufacturing solutions complimented with a highly skilled engineering resource. This new approach allowed Kingsburgh to take advantage of the ever growing expertise in the following areas.Windows NT technologies inc Clustering, Novell Netware, Digital StorageWorks Products (DAS and SAN), HP and Cisco Networking and Citrix Solutions.Companies that relied upon and used these services ranged in size from SME to large Plc.

    • Account Manager - Digital PSG Sales
      • 1992 - Apr 1996

Education

  • 1980 - 1983
    Sir Leo Schultz High School
  • 1976 - 1980
    Endike Junior High School for Boys

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