Experience

• 

  MyTOWN Shopping Centre

  • Malaysia
  • Retail
  • 1 - 100 Employee

  • Senior Supervisor / Senior Team Leader

    • Apr 2022 - Present

  • Customer Service Supervisor / Team Leader

    • Sep 2016 - Mar 2022

    Responsible for hiring, training, and direction of new Department Associates and fully responsible for maintaining quality of product and ensuring consistency in delivery and standards and fully responsible for day to day operation for entire Customer Service team.Assist and support of Marketing such as:- - Redemption- Event or Campaign- Collect of customer Database- Send out the circular to all tenant

• 

  Malaysian Resources Corporation Berhad

  • NU Sentral Shopping Centre

  • Guest Service Executive (Customer Service Supervisor – Executive Level : G3)

    • Apr 2014 - Sep 2016
    • NU Sentral Shopping Centre

    Responsible for hiring, training, and direction of new Department Associates and fully responsible for maintaining quality of product and ensuring consistency in delivery and standards and fully responsible for day to day operation for entire Guest Service team.Conducts daily mall inspection in accordance to the mall’s standards which include:- Housekeeping (ensure general cleanliness of common areas, restrooms, reporting of defects, etc.). Maintenance (escalators, air-cond, lightings, etc. are fully functional). Operations and overall upkeep of the mall. Including: fire - check for irregularities/violations and public safety (ensure proper placement and handling of hazardous items by contractors and event organizers).

• 

  The Gardens Mall

  • United States
  • Retail
  • 1 - 100 Employee

  • Senior Concierge (Customer Service Executive)

    • Dec 2011 - Apr 2014

    Conducts daily mall inspection in accordance to the mall’s standards (Senior Concierge Checklist and Report) which include:- Housekeeping (ensure general cleanliness of common areas, restrooms, reporting of defects, etc.). Maintenance (escalators, air-cond, lightings, etc. are fully functional). Operations and overall upkeep of the mall including: fire - check for irregularities/violations and public safety (ensure proper placement and handling of hazardous items by contractors and event organizers).-Handles emergencies/incidents that arise:- Takes appropriate action in accordance with the mall’s emergency procedures. Consult and co-ordinate appropriate action(s) with mall security/enforcement officials in case of theft, robbery or those involving public safety and security. And records the emergencies/incidents as required and follow-up.-Visible in public areas to be readily assessable to guests/visitors/tenants of the mall and ensure that all complaints and concerns are dealt with promptly and followed-up on. Assist to serve guests/visitors at designated hours at the Concierge Desk.

  • Concierge

    • Nov 2007 - Dec 2011

    Answering internal and external call. Fully attending and assisting customers and tenants required inquiry and complaint. Updated any event or promotion. Support team members at The Gardens Club Lounge in service delivery and daily operations. Maintaining excellent customer contacts and relationships.

• 

  Putrajaya Marriott Hotel

  • Putra Jaya, Malaysia

  • Guest Relations Assistant

    • Jun 2003 - Nov 2007
    • Putra Jaya, Malaysia

    Attending, assisting and escorting Very Important Person (VIP/VVIP) with protocol. Handling guest request, inquiry and complaint. Taking care of all In-House guest with do the courtesy call. Promoting and Updating hotel promotion and event. Support team members at Receptions, Club Lounge/Executive Lounge and Sales Marketing.