Experience

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  BYD Malaysia

  • Malaysia

  • Training Manager

    • Mar 2024 - Present
    • Malaysia

    1. Establish and improve the dealer training system which includes establishing the system, resource integration, and project management2. Develop, organize and implement training plans according to different timelines3. Responsible for assessing and evaluating training projects and actual performance at the store level, writing assessment reports and optimizing training programs4. Expand training channels and resources, collect cases, and accumulate materials and experience5. Develop and implement targeted new training programs and certification systems, and create teaching materials6. Select, train and manage training instructors/trainers, provide consultation and guidance to improve training quality and effectiveness7. Responsible for teaching courses and localizing content8. To perform any training-related tasks as specified by Top Management

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  Mitsubishi Motors Malaysia Sdn Bhd

  • Selangor, Malaysia

  • Training Manager (Sales Training | Non-Technical)

    • Feb 2014 - Present
    • Selangor, Malaysia

    • Product Trainer specialized in F.A.B (Feature Benefit Advantage)• Developed Soft Skills training programs : 1.Orientation Program for new Sales personnel2.Handling Objections & Changing Mindset3.Prospecting via digital marketing4.Customer Service (Sales)5.Professional Image (Grooming)6.Six point walkaround (Product presentation)7.Body Language Analyzer8.Follow-up and Closing Sales/Cross-Selling9.High Impact Tiktok in Sales• Developed a certification program for Sales personnel• Developed Skills Contest for Sales Consultant• Master Trainer for Train the Trainer• On Job Evaluation and Coaching at dealerships• Developed Mentor-Mentee program for loyalty and retention towards the brand• Specialized in Training Modules and Kaizen for points of improvements• Conducted Training Needs Analysis in designing specific program• Executed Annual Training Target and Training Plan Schedule• Conducted Training Evaluation (Pre and Post)• Developed Training Reports format • Developed E-Learning platform for training• Developed team for Sales Trainer

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  UMW Toyota Motor Sdn Bhd

  • Shah Alam

  • Executive Sales Trainer

    • Jun 2011 - Jan 2014
    • Shah Alam

    •Responsible to plan, execute, conduct and facilitate training (Management Training, Product Sales Training, Motivation, Delivery Skills, Communication Skills,Team Building etc) to UMW Toyota staff•Coordinates training program requirements by ensuring training materials and facilities are properly organised, produced and delivered•Execute the preparation of Training Needs Analysis (TNA) and training materials / module and ensure it is approve by the Management•Prepare report for the training conducted, training evaluation and analysis•Review and kaizen training materials / work process / SOPs etc.

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  O.Y.L Manufacturing Sdn Bhd

  • Sg Buloh

  • Sales Engineer

    • Sep 2010 - Jun 2011
    • Sg Buloh

    •Make demonstrations, educate and provide technical advice to customer on both old & new products & systems through presentation materials•Provide excellent customer service while attending to sales enquiries•Establish rapport and maintain good relationship with developers, consultants and customers (Site meetings/business Trip)•Expand market share & increase customer base to achieve sales target•Provide pre-sales preparation and after sales service•Preparation of quotation and follow-up•Gather information and analysis on market demand, competition and latest technologies to maintain competitive advantage• Execute and conduct training (Sales Training) for new Sales Engineers•Prepare report for the training conducted, training evaluation and analysis to kaizen training materials in the future.

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  AMP Corporation (M) Sdn Bhd

  • KLIA

  • System Engineer

    • Mar 2010 - Aug 2010
    • KLIA

    •Handle the LCAT at site, observing all daily tasks and making sure that the daily tasks are completed on time•Perform day-to-day preventive and corrective maintenance of LCAT within the time allocated and response time required•Ensure all software related systems are maintained at the required level at all times•Troubleshoot and determine the root cause of problems when and if the need arises•Prepare all the necessary technical documentation for tender process as well as project presentation.

• 

  Universiti Tenaga Nasional

  • Bangi

  • Strategic Planner / Research Assistant

    • Mar 2009 - Nov 2009
    • Bangi

    •Strategy Planner for Solar Car Project by developing Software to find the best optimum speed for the Solar Ranger 1 (Uniten’s solar car) which takes into account road gradients, speed, battery capacity, solar charging rate and other natural factors such as weather condition•Research on Electric Magnetic Field (EMF) and did some measurements on electric magnetic field at Taman Danau Desa, Klang, Bangi and Puchong.