Okay, let’s tackle this. So Sharon has 14 years of experience in customer-facing roles, which is a decent amount of time. However, her role as an Attendant and Sub Teachers Aide is more focused on supporting students rather than directly handling customer inquiries. In the customer service industry, entry-level roles can start around $15-$20 per hour. Given Sharon's experience, I would estimate her rate to be slightly higher, but not significantly so. Let’s assume an average rate for a customer service professional in the Midwest, which is around $18-$22 per hour. Considering Sharon's experience, I'll round down to $15 per hour.