Experience

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  Dynatron Software

  • Dallas/Fort Worth Area

  • Account Development / Trainer

    • Jul 2017 - Present
    • Dallas/Fort Worth Area

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  DealerSocket

  • Dallas/Fort Worth Area

  • Dealer Performance Manager

    • Nov 2013 - Apr 2017
    • Dallas/Fort Worth Area

    Responsible for providing product specific expertise, training, and consulting to auto dealers. Developed and trained new team members to assist our dealers with the end goal of increasing customer satisfaction and retention. Develop and implement best practices for a specific product line. Analyze various forms of data to make recommendations to dealers to increase overall profits, & turn times. Coordinate with team members on projects involving product optimization and best practices and procedures. Key Achievements: • Retained a less than 1% cancellation rate.• Created product training & certification programs. • Trained new team members on SalesForce CRM.• Trained new team members on products & best practices.• Completed 28 classes on products, and customer service.• Assigned large and/or high maintenance auto groups

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  Amazon Auto Sales & Big Dog Auto Group

  • General Manager

    • Nov 2005 - Oct 2013

    Responsible for all operational aspects of 3 pre-owned auto sales facilities. Duties include management of collections and customer relations for over 500 accounts, inventory purchasing, floor plans, transportation, & reconditioning of over 250 vehicles monthly, service department, sales department, supervision of 60+ employees, employment laws, payroll, payroll taxes, A/R, A/P, title transactions, annual P&L, federal, state, & local tax payments and reports.Key Achievements:• Planned and implemented policies, procedures, and operating performance standards for improved operations and developed new employee manual & job duties for each employee.• Played key role in acquiring and successfully opening second & third retail location including obtaining all necessary licensing, & FF&E. • Recruited, screened, hired & trained staff to open new offices.• Increased net profit 20% annually by implementing new procedures in every aspect of operations.

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  Cornerstone Funding Source

  • Operations Manager

    • May 2004 - Nov 2005

    Supervised all operations of the corporation in locating and securing auto notes receivables from Used Auto Dealers for presentation to Finance Companies. Duties included client relations, managing collection staff and 1,200 account customer database, building spreadsheets, document and title handling, obtaining necessary data from client’s computer systems, and maintaining interaction with loan purchasers and sellers to facilitate bulk loan portfolio transactions. Key Achievements:• Secured financing for over eighteen million in receivables in less than 12 months.• Implemented changes to 2 dealer software companies’ databases to simplify the extraction of auto dealer’s receivables data files to be sent to finance companies for review & pricing.• Successfully recovered over two million dollars from a six million dollar charged off auto receivables portfolio.

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  Wreck-A-Mended Auto Collision Center

  • General Manager

    • Dec 1983 - Apr 2004

    Managed all phases of operations for a large auto repair and sales facility. Responsibilities included writing repair estimates, title transactions, interviewing, hiring, & supervising employees, payroll, parts purchasing, A/R, and A/P, dealt with customers and insurance companies, insurance claims, sold used cars and filled out all necessary paperwork for title transactions.