Experience

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  Trend Micro

  • Ottawa, Ontario, Canada

  • Project Manager

    • May 2022 - Present
    • Ottawa, Ontario, Canada

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  Sharon Joseph

  • Greater Ottawa Metropolitan Area

  • Speaker & Founder

    • Jan 2020 - Present
    • Greater Ottawa Metropolitan Area

    Sharon Joseph is a speaker, founder and executive coach who has worked in the technology sector and learning management industry for 35 years. As a natural leader, problem solver and humourist, Sharon leverages the Conscious Connection methodology to build empathetic and compassionate leaders which are critical skills required to lead in the current reality of our world and during the post-Covid recovery phase.

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  WorkJam

  • Canada

  • Agile Software Release Manager

    • Nov 2021 - May 2022
    • Canada

    - Responsible for scheduling, planning, and controlling the software's development and delivery process. - Responsible for the Release Management lifecycle involving the stages such as scheduling the release, coordinating between teams, key partners and vendors and deployment of release as per the schedule and within budget. - Released the software after completing the testing stage and deployment stage, and work closely with the application development team, testing team, and production team and maintained proper coordination between these teams to update the project related information. - Defined the strategic usage of release management tools to manage the revenue for the release. - Concerned with planning, testing, tracking, release, deployment, communication, and risk management. - Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews- Produce Deployment, Run Books and Implementation Plans and maintained a release repository and manage key information such as build and release procedures, dependencies, and notification lists- Communicate release details and schedules to the Business as required- Continually work towards making improvements in the release process- Managed a team of 2 release coordinators who lead and co-ordinated the go-live activities including the execution of the deployment plans and checklists.

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  Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)

  • Ottawa, Ontario, Canada

  • Sr, Specialist, Operations Oversight

    • Nov 2020 - Nov 2021
    • Ottawa, Ontario, Canada

    - Responsible for providing oversight to the day-to-day running and optimization of the Information Technology (IT) infrastructure, networks and applications to enable IT services. - As a technical subject matter expert, in close collaboration with the partners, provides quality assurance regarding ongoing IT infrastructure, application and network capacity and performance, and provides oversight over infrastructure, application and network modifications, improvements or upgrades. - Adopts an outcome-focused approach when interacting with and managing partners. - Understands the IT technical environment for the business units’ needs and the organization’s strategic and operational objectives. - Responsible for safeguarding the interests of CMHC and determining what changes enter, or not, the production environment. - Oversees application product delivery by the partner, which requires a clear understanding and management of expectations and capabilities, as well as influencing the activities of those not directly under CMHC’s control. - Identifies the organizational impacts of deploying applications and understands the procedures associated with introducing new applications, while seeking ways to collaborate with other IT team members to facilitate any transitions.

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  Medavie Blue Cross / Croix Bleue Medavie

  • Moncton NB

  • Delivery Lead - Release Manager

    • Mar 2019 - Sep 2020
    • Moncton NB

    • Responsible for scheduling, coordinating and managing releases for multiple applications and services across various portfolios including cloud and third-party vendor integrations and initiatives• Collaborate with the environment manager to ensure support for developers and testers as they setup their build dev/test environments• Work with IT Service Management to move towards continuously building, deploying and updating software and environments• Provide services to help project team manage and deploy releases into production• Use Continual Service Improvement (CSI) model to continually work towards making improvements in the release process• Lead the effort for defining the IT strategic direction for release management tools to ensure the process improvements/triggers are built in• Plan and manage the release windows including maintaining the release schedule for all core services and ensure alignment across key partners and vendors• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates• Manage risks and resolves issues that affect release scope, schedule and quality• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews• Produce Deployment, Run Books and Implementation Plans• Weekly Release Reporting• Communicate release details and schedules to the Business as required• Participate in CAB meetings to discuss release scope and/or roadblocks• Negotiate, plan and manage all release activities• Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs• Mentor release coordinators to understand their role and provide value to the release cycle

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  Oracle

  • Moncton, NB

  • Release & Deployment Manager

    • Nov 2015 - Jan 2020
    • Moncton, NB

    As release and deployment manager, I work with product managers, development, QA, IT, key stakeholders including internal and external customers to deploy 25 products including My Oracle Support, Oracle's main support portal (support.oracle.com), internal support portals and other applications covering service automation, collectors/analyzers and analytics. The release cadence for most products is quarterly with some of the other applications having monthly and at times weekly release cadences.• Responsible for planning and managing the releases for 25 applications under the Customer Service Experience organization include Oracle’s customer portal, various employee portals, service automation products, browser extensions and collection agents• Work with senior management, product managers and development to develop a prioritization process and method to bundle the request for changes into manageable releases• Coordinate testing with product manager, business stakeholders and QA to ensure all changes pass testing (QA/UAT)• Manage deployment planning to ensure capacity for implementation in the allotted time frame of the release • Coordinate with deployment team to resolve post-deployment issues and incorporate lessons learned to continually refine process and logical workflows • Manage communication and training activities and maintain the release calendar with key release dates/activities• Develop weekly presentations, providing status and a health report of the release to key stakeholders• Determine the impact of and seek approval for infrastructure changes in all global facilities

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  Oracle

  • Moncton, NB

  • Knowledge Management Specialist / Project Manager

    • Nov 2008 - 2015
    • Moncton, NB

    • Managed the definition, development and deployment of advanced knowledge management tools and products with a goal of enhancing customer self-service• Development and deployment of KCS based training for the Global Customer Support organization• Creation of the KM mentorship and coaching programs across the Global Customer Support organization

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  Oracle

  • Principal Support Engineer

    • 2005 - 2008

    • Provided technical support for various Oracle products including payroll, BI, XML, HRMS, T&L, etc• Managed various support test environments including patching, upgrading, resource planning, user accounts, etc.

  • Principal Technical Specialist - Instructor

    • 2004 - 2005

    Senior Instructor for Oracle applications including workflow, system administration, HRMS, etc.

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  Platform Corporation / IBM

  • Markham, ON

  • Sr Training Lead / Consultant - Grid Computing

    • 2000 - 2004
    • Markham, ON

    • Designed and deployed grid environments for customers across multiple industries including automotive, financial, pharmaceutical, insurance, etc.• Developed and deployed curriculum for grid computing software delivered online and in person to a global customer base

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  Bank of Canada

  • Ottawa, Canada Area

  • Release Project Manager

    • 1995 - 2000
    • Ottawa, Canada Area

    • Led the 5-year multi-million dollar project to convert and successfully release 15 Bank of Canada key financial applications to Y2K compliance• Oversaw the project requirements, scope, change management issues and drive adherence to multiple projects timelines• Drove the cross-functional teams to provide Project Requirements, Documentation, Test Cases and Business Analysis documentation• Performed Project Management support activities that included project planning, scheduling, meeting facilitation, tracking risks and action items, resource analysis, vendor coordination, identification and communication of project issues to the stakeholders and project team